POP MART Reviews

2.1

14% would recommend to a friend

(102 total reviews)

8% positive business outlook

POP MART has an employee rating of 2.1 out of 5 stars, based on 102 company reviews on Glassdoor which indicates that most employees have an average working experience there. The POP MART employee rating is 46% below average for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

102 reviews
1.0
6 Jan 2024

STAY AWAY

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lots of fun working with employees and always getting to see new release first hand.

Cons

No employee discount, benefits are really bad. They expect everyone to work like they don’t have a life outside of work. There is no work life balance especially for management and above. Too high expectations. Very hard to change their view about feedback. Nobody understands what their jobs is. No chance of moving up. They like more Chinese speaking because they’re always speaking Chinese

1.0
19 May 2025
Recommend
CEO approval
Business outlook

Pros

My tenure at Popmart presented a stark dichotomy: the company stands as a leader in the designer collectibles retail sector, offering theoretically significant learning opportunities and career progression for those aligned with its demanding, fast-paced environment. However, this potential was severely undermined by a profoundly problematic and, in my experience, toxic internal culture. Industry Leadership & Learning: Popmart is at the forefront of its niche, providing a vantage point to learn about a dynamic retail segment. A career here could be rewarding for individuals who thrive in high-pressure settings. Ambitious Environment: The company maintains a highly ambitious, results-driven culture with demanding KPIs. For those who excel under such conditions, there are purported opportunities for rapid advancement and recognition. Team Dynamics (Mixed): The London office is a relatively small team (approximately 20-30 individuals). While some colleagues were engaging and professional, there were noticeable divisions, including a distinct separation between Chinese and non-Chinese staff. Minor Perks: A monthly complimentary Popmart figure, typically selected from slower-moving inventory, is provided to staff. Growth Trajectory: As a rapidly expanding entity, planned future office developments are likely to be significant improvements. Work-Life Balance (Variable): While standard office hours (departure between 17:00-17:30 with a one-hour lunch break) are generally observed by most, my personal experience frequently involved truncated lunch breaks and working later than my colleagues. Office Atmosphere: The open-plan office was often characterized by loud, and at times, unprofessional discussions between certain colleagues. This included audible personal arguments and debates, which, depending on one's perspective, could be seen as an occasional, albeit unprofessional, distraction.

Cons

Fear-Based Team Culture: A deeply concerning culture of fear and anxiety permeated team interactions, most notably during weekly team meetings. These meetings involved staff members delivering rote updates, overshadowed by the apprehension of facing challenging, and often aggressive, questioning from management in a public forum. Lack of Genuine Team Cohesion: Despite superficial mentions of teamwork and a "family" atmosphere, the reality was one of professional coldness and a reluctance among colleagues to offer support beyond absolute necessity. Collaboration with some team members, particularly certain Chinese colleagues, proved exceptionally difficult and, on occasion, confrontational. Toxic and Unsupportive Management: Management practices were, in my experience, toxic and dehumanizing. There was an expectation of immediate, high-quality deliverables with minimal clear instruction, alignment on expectations, or adequate support. Inquiries or requests for clarification were often met with impatience and interpreted as incompetence. This fostered a fearful, cutthroat environment where self-preservation and superficial appearances took precedence over genuine collaboration and transparent communication. Blame was quickly assigned if issues arose. Absentee Leadership and Poor Communication: The General Manager was frequently absent and made no discernible effort to engage with me during my employment. My direct manager conducted only one formal meeting with me, which was to inform me of my dismissal due to "cultural fit." Counterproductive Motivational Tactics: Attempts at motivation were often perceived as toxic, including open threats of termination if KPIs were not met. This fostered a brash, bullying mindset that discouraged open dialogue and pitted team members against each other. Unfulfilled Promises: Discussions regarding team-building activities, team lunches, and social outings never came to fruition.

1.0
6 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Nice team, mostly. Nice products

Cons

- No respect for personal life. Full time employees are expected to have full flexibility, 7 days a week. Meaning you cannot plan time to see family or friends, you cannot join any sports clubs or other recreational activities. They want you to sell your soul to them. - Soho store in London is a massive health hazard. The back room in Soho store is a stock room, toilet and staff room all in one!! The stock is piled up next to the toilet, which is disgusting, staff are expected to eat their lunch on the toilet, which is also disgusting, and the store is massively over stocked, meaning the stock is piled higher than the door frame, which has resulted in stock falling on staff. - Higher management don't care about the staff. - One of the 'benefits' is 1 free blind box per month, but you can't even choose which one. That's also only for full time staff, not part time staff. Other than that no benefits, not even an employee discount - Minimum wage, minimum holiday - Understaffed, so overtime is always expected from current staff, and we are pressured to do it even though it's more than our contracted hours - They don't care about making the work environment better, the attitude they have is if you don't like it then leave.

Viewing 1 - 3 of 102 Reviews

Glassdoor has 115 POP MART reviews submitted anonymously by POP MART employees. Read employee reviews and ratings on Glassdoor to decide if POP MART is right for you.