Does PartsTrader pay their employees well?

According to anonymously submitted Glassdoor reviews, PartsTrader employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at PartsTrader. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PartsTrader?

69% of PartsTrader employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PartsTrader 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at PartsTrader?

Customer Care Representative (6) , Customer Service Representative (4) , Support Associate (4) , CCR II (2) , Sales (2) , Software Developer (2) , Training Specialist (2)

What are the pros of working at PartsTrader according to real employee reviews?

"Great people to work wth" ((in 12 reviews)); "Engaging work environment, amazing people to work with, continually learning and growing skills." ((in 4 reviews)); "Benefits are amazing, very laid back environment." ((in 4 reviews)); "Great leadership." ((in 3 reviews))

What are the cons of working at PartsTrader according to real employee reviews?

"pay is low should be higher" ((in 5 reviews)); "This company is a cacophony of bad management, bad employee relations and bad micromanaging." ((in 4 reviews))

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PartsTrader

PartsTrader Reviews

3.8

69% would recommend to a friend

(52 total reviews)

Steve Messenger

84% approve of CEO

66% positive business outlook

Ratings by category

4.1

Diversity and inclusion

4.0

Culture and values

3.9

Work/Life balance

3.7

Compensation and benefits

3.5

Senior management

3.4

Career opportunities

PartsTrader has an employee rating of 3.8 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PartsTrader employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

52 reviews

5.0

15 Apr 2026

Great place to work

Software developer

Recommend

CEO approval

Business outlook

Pros

Genuinely awesome people, and a 'gold standard' for workplace culture. Everyone is incredibly helpful and skilled at what they do.

Cons

Not many cons at all

1.0

17 Mar 2026

Talented peers held back by an outdated system

Support associate

Recommend

CEO approval

Business outlook

Pros

The strongest part of the Support Center is the people. Frontline agents are knowledgeable, hardworking, and genuinely committed to helping customers, often going above and beyond despite the constraints of the role. There is a strong sense of teamwork, with agents consistently supporting each other through complex issues, high call volumes, and day-to-day challenges. Many of the best outcomes for customers are driven by individual effort and collaboration rather than the systems in place.

Cons

The Support Center operates on an outdated, call center-style model that prioritizes rigid metrics and scripts over real problem-solving. Agents are discouraged from using judgment, which limits effectiveness in a technical support environment. A good example is the required “Strengthen The Relationship” step, which forces awkward, scripted call endings. Instead of building rapport, it makes interactions feel artificial and transactional. Leadership appears overly reliant on legacy playbooks, with a focus on enforcing process rather than fixing root causes or empowering agents. PartsTrader’s quasi-monopolistic position further reinforces these issues. Because many customers are required to use the platform, customer satisfaction is not treated as a priority. Without real competitive pressure, poor service practices are allowed to persist. Overall, outdated management practices and limited market accountability make meaningful improvement difficult.

4.0

13 Jan 2025

Tough landscape, very good product

Regional manager

Recommend

CEO approval

Business outlook

Pros

Good product, truly disrupting the industry and shaking up the good old boys way of doing things.

Cons

Travel to Chicago can get a bit tiresome.

Viewing 1 - 3 of 52 Reviews