Personify Reviews

Where do I begin? 1. First and foremost: MORALE = NULL 2. Personify will tell their customers, Vienna VA is the headquarters, its actually Austin, they moved and had a massive turn over (fired, layoff). After the dust settled there are literally 8-9 people in an office space that is made for 150+. They are locked in a 10 year lease which leaves them no choice. If you are new and coming to vienna, expect visits from potential leasers (groups of people to take over) of the space on weekly basis. Random walk through and meetings interrupted. Personify is struggling to get rid of the space which is not told to their clients which are mostly in the DC area. 3. Benefits are HIGH, their corporate contributions are laughable. If you have a family its frightening when looking at costs. 4. The management is horrible and inexperienced, even HR, the easiest to manage. Especially old management that is lingering on before the company was purchased by an investment firm. They will brown nose in any way they can in order to survive, which leaves them abusing the employees who work hard and are the ones who actually makes the wheel spin. And new management have no idea what to do, for instance people hired in sales are surprised by the fact that the software won't sell. Management tells them to work harder. The executives are just bonkers, its not even worth typing about them. 5. Constant corporate changes, like Monthly. Business rules, methodology...they cant make up their minds. Its straight lunacy here. 6. The daily motto in Personify is "Survival", everyone is looking for new jobs. I mean everyone. It's so grimm here its sad to even drive in. 7. Absolutely ZERO pipeline. Company is survived by dedicated upgrades, which they made very expensive and painful for the customers. Every quarterly meeting is announced with "We have great deals in the pipeline…" with nothing actually being signed. We have been waiting for over 2 years for deals. 8. Software is highly bugged. It's very well hidden, but at the end of the day it is incredibly bugged, expensive, a pain to implement, and most importantly... absolutely ZERO support for the customers. The departments are split, and CS is in Austin so its really difficult to customers. Just ask if you are hired, on the attendee number for their annual conference Personifest 2016 compared to previous ones, it’s a downward spiral. The last thing you want to do is work for a company that sells lemons, you are guaranteed to fail. 9. No real assurance on company survival. No transparency. Many concerns amplified by false reports and managers/executives caught lying weekly. Its so hush hush here that people are constantly gossiping, guessing on what could happen next. 10. Why write all of this? Because I absolutely loved this place before the take over. People were settled, happy, eager to engage, customer oriented, and actually networked internally for a positive culture. It's all gone and people should understand why.

- As has been mentioned in other reviews, the good people are leaving in droves, and for good reason. That "pro" is getting smaller and smaller every month. - Upper management has made it clear that employee feedback is not valued outside of carefully crafted surveys with vague questions that are easy to interpret however they feel best suits their narrative. Additionally, it was recently stated in a company-wide email that if you do not agree with current policies or decisions you are encouraged to "seek another employer". Responses to asked-for employee feedback/questions became increasingly rude and dismissive during my time there; in a few recent situations recommending that curious employees “dig into the data themselves" when they ask for transparency behind some of the claims made in company meetings that do not align with employee experiences, and answering comments in a way that ignores or deflects the actual point being made or asserts that the experiences of the staff are invalid or not valuable. - Client-facing teams are chronically understaffed and if you are on one of these teams it will feel like a never-ending push to “catch up”, but you never actually will. This is in large part due to the consistent turn-over, especially on support teams. Agents get burnt out, have no chance to take real breaks for fear of falling even farther behind (your manager will often encourage you to take the breaks you need but they can’t stop the overwhelming amount of work that you’ll be facing when you return), leave, and put additional pressure on their coworkers by leaving so once the team is finally fully staffed again one or two more people call it quits due to stress. It should all be better “once the team is fully staffed and trained” but that will never happen. - This is a company with an alleged value of "transparency" but it's clear that this is conditional transparency and only the tainted version of the truth that fits the larger narrative that the executive team wants to spin. "Based on the data we're reviewing, we're not understaffed or overworked" - never mind that most teams have backlogs of work that would take days to get through with more adding to the pile each day, and angry clients who can't get timely responses or use the software without encountering major bugs. As someone who actively experienced the direct opposite of the narrative being reinforced in company communication, it felt like an attempt to convince us that our experiences are not valid. - Product department did not prioritize fixing the current problems with each of our major products unless they were literal outages and it felt as though they ignored how many client-affecting bugs were present, instead focusing on new feature releases while implementation and support teams had to provide workarounds, constantly apologize for, or brush over the current bugs that their clients encounter on a daily basis. If you work on a product-related client-facing team, it will be difficult to be a true promoter of the product you work with as you will constantly have to make excuses or workarounds for clear deficiencies. - Compensation is not competitive for the amount of technical work you will need to do. They offer “perks” like healthcare/vision/dental(no joke, that’s what the site lists as their perks) which are really just expected as part of any compensation package in today’s tech industry.