Polly Reviews

Oh boy where do I even begin? The first would be leadership, the people at the top are unreliable at best, and intentionally sabotaging the org at best. They are often involved with customer deals, and I cannot count how many times new features were promised to a customer by a certain date which was physically impossible to meet. It wouldn't even happen one time either. When a new feature got promised, other work also promised to another customer would get pushed out. This meant that there was a never ending list of new features which would never get implemented in a timely manner. Ultimately this caused not only massive internal turnover from employees not being able to keep up, but also customers would turnover a ton as well as they no longer had any trust in Polly. In addition to this, it was not uncommon for people at the top to actively tell one person one thing, but say another in a completely different conversation. There were times where we were told we could push back on timelines, and then the same day literally an hour later we were told no delays you cannot push this out. And if you could get the feature out on time? No breaks, another feature was promised to another customer and they were supposed to get it 2 months ago. I'll let you take a guess on who was blamed when things didn't go out according to how leadership wanted it to. The product itself is genuinely good, but it is not without its faults. Since development is so incredibly rushed, the product is incredibly unstable in terms of functionality. Most parts of the product are tied to each other, change one line of code in one place, break entire flows in a completely unrelated part of the application. Better yet, most knowledge on how the app is actually used is gatekept from the org, and you have to actually go around digging in the source code to "actually know" how the app is supposed to work. Even that has issues though, as most of the application is either undocumented or not documented correctly. The unlimited PTO is there, but I don't remember anyone ever taking more than 1 or 2 weeks off at a time. And when I did, they would have slack on their phone and would constantly be pinged and actually still be working while on PTO. You are expected to work before you live, so you always need to be working and thinking about work even while on PTO. The old reviews about Polly show high ratings, and before 2026 I would recommend the company to everyone. Now, I cannot recommend this company to anyone.

The biggest challenge is leadership. There is a significant disconnect between what is communicated internally, what is promised to customers, and what the organization is actually capable of delivering. Employees are frequently expected to fill gaps created by poor planning, shifting priorities, and unrealistic commitments. In many cases, teams are put in positions where they are expected to repeat messaging they know is inaccurate or incomplete simply to buy time, and then reprimanded if not delivered. This creates an uncomfortable environment where honesty and transparency often take a back seat to optics. Trust in leadership is extremely low. Commitments are routinely made and then changed. Priorities shift constantly. Decisions are often reactive rather than strategic, creating a cycle where the same problems resurface repeatedly instead of being solved. Management often appears more focused on controlling the narrative than addressing root causes. Accountability tends to flow downward, while leadership avoids ownership for decisions that directly contribute to customer frustration and employee burnout. What makes this particularly frustrating is that the company has very talented employees and a product with potential. Unfortunately, those strengths are undermined by a culture where communication is inconsistent, transparency is lacking, and employees are expected to carry the burden of leadership’s mistakes. By the time I left, the most reliable source of information was not leadership communication but comparing notes with coworkers to determine what was actually true and or what needed to be done since we couldn’t rely on management. Oh and let’s not forget about “unlimited PTO”. Don’t take too much time off or call in sick even if you need to because you will be written up for it and/or it used against you in the quarterly/annual review process. Additionally, they will promise you the stars as far as career development goes, then never promote you; and if they do, it may just be a title change with little to no pay increase.