Priceline.com Reviews

Thank you for taking the time to post this review! It is wonderful to hear that your experience with us has been a positive one. Here’s to many more years of success, growth, and contributions… and the rewards that come with it.

We are always looking for ways to innovate and improve, so we appreciate you taking the time to write out your feedback. It is our desire to innovate and continuously improve that led to creating our QA team in Mumbai - to build and evolve our testing capabilities. We looked for candidates that wanted to be a part of creating something new and value added to our business. It is disappointing to hear, therefore, that the content of the work was not appealing to you. At Priceline, we value work/life balance for our employees. It is critical for employees to have time to renew and recharge. Our work hours in Mumbai are communicated during both the interview and the offer process to ensure expectations are clear. Our core hours (11am - 8pm or noon - 9pm Mumbai time) are typical for many local companies with significant operations in the United States. The goal is to allow for some overlap between the two time zones. As with any role, overtime is sometimes required in order to meet business needs. It is certainly our goal to minimize overtime. We have been working remotely since the onset of the pandemic and will continue to do so until it is safe to return to the office. The location of our office is clear at the time of the offer. It is our hope that you have found a company with the hours, location and work content that best suits your needs. Wishing you the best in all of your future endeavors!

Thank you for taking the time to write this thorough review. We are happy to hear that your experience with Priceline has been a positive one - we pride ourselves on our culture and people, so it is wonderful to hear you feel the same way. With regards to your concerns about the change in notice policy, we understand that this was upsetting to you. We found it necessary to change our notification period in order to be more competitive in the marketplace for talent. Most companies have a 60 or 90 day notification period in Mumbai. We found that we could not have such a large gap between the time an employee gives us to find their replacement and the time it takes for that replacement to join us. It is critical for the continuity of our business that roles do not remain vacant for long periods of time. It is our hope that you continue to enjoy working at Priceline and won’t have to be concerned with the notification period associated with a resignation. If you would like to discuss further, please feel free to reach out directly to the People & Culture department.

Thank you for sharing this balanced feedback. Like most companies, we are a work in progress.If you haven’t already done so, please discuss creating an Individual Development Plan with your manager to kickstart your growth. This will ensure your skills continue to develop and are ready when new open roles become available. With an office that is growing quickly in Mumbai, there are many roles open today, and many more we plan to add. Regarding retention, we do keep a close eye on our retention rates and we are holding our own in what is currently a very tough market for talent. Some of our recent new benefits (like 12 week parental leave, offering health care for parents, etc.) are in direct response to feedback we’ve received on how to make our culture and company even tougher to leave .Thank you again for your feedback!