Primer Reviews

4.1

72% would recommend to a friend

(83 total reviews)

73% positive business outlook

Primer has an employee rating of 4.1 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Primer employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

83 reviews
5.0
1 Aug 2022
Recommend
CEO approval
Business outlook

Pros

High level of autonomy within my job function. Exciting product that can help merchants in many ways. Solid pace of development of new services and product lines. Intelligent, driven co-workers.

Cons

Developing a new product category in a sometimes old-school industry - lots of merchant education needed to explain how we can help them.

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Primer Response
3y
We really appreciate you taking the time to provide us with feedback and we’re happy to hear you are so pleased. At Primer, everything is about ownership and drive and that's exactly why our Primigos are some of the most hardworking folks we've ever met. People Team
2.0
6 Apr 2022

I wouldn't recommend it to a friend

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really lovely team for the most part, and I do miss working with a lot of the people I met there. In theory unlimited holiday and other perks. I liked the product. It's fully remote.

Cons

Rewritten this a few times because I don’t want it to come across as overly harsh: Very long working hours. It was (and I'm sure still is) normal for people to work long hours there - I'd be working until 10/11pm at night regularly, plus at least a few hours on the weekend. This was totally normalised and expected. I was frequently asked by my line manager to work on the weekend. Did I receive emails from other members in the team past midnight on weekends? Yes. Do other people work weekends and late into the night? Yes. Were folk regularly on Slack at midnight? Yes. After communicating that I was struggling with my workload, the expectations and the hours, I was told to improve my time management and to ‘just operationalise everything’ without any more explanation. I couldn’t sustain working like this and ended up burning out badly - asking to take a month off work (as someone else in the team had done when citing burnout) was refused because ‘it’s a totally different situation as you don’t have kids’. Someone in the team had gone to my line manager expressing concern that I was burning out months earlier; when I resigned I was told this had been a mark against my name. I wish I'd taken the burnout warnings seriously because for the first time in my life I ended up on antidepressants and exhausted. The long hours combined with the often unfriendly and combative working environment can easily grind people down, especially if they are more sensitive or work in a creative field. I comforted 8 people who were either crying on video calls or considering resigning (some have since quit, some still work there). I also comforted people crying post interviews. A lot of these people were women. I don’t think this helps create an inclusive working environment. There’s a lack of structure which I think is due to this being the founder’s first company? There were no budgets set for anything, yet you’d be told things you wanted to do were out of budget, which was pretty maddening. I personally had no formal 1.1s or set expectations or feedback, unless I sought it out. It all made for a pretty confusing and chaotic place to work - which of course you expect to some extent with a start-up, but this really took it to an extreme.

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Primer Response
4y
Hi, Many thanks for taking the time to provide feedback on your time at Primer, it's invaluable for us to receive this kind of insight, including areas for potential improvement. It's great to hear that, overall, you got on well with the team and made close bonds with colleagues. As a business, we are very big advocates of a healthy work-life balance, so we offer our employees the greatest possible flexibility around how and when they work. We now have a dedicated page on our intranet called "Primer Wellbeing", dedicated to detailing how to achieve a comfortable work-life balance, alongside our employee benefits such as flexible working hours, unlimited holiday, access to mental wellbeing support and private medical cover. We also have a "trust by default" culture - that means we track results rather than hours and trust you to know what you need to do and the resources you require to do your job effectively. It's worth mentioning that receiving messages out of your perceived 'normal' working hours is quite common at Primer due to the global spread of employees - we have members of staff based across the US, Europe and Asia who will all be coming online at different times - however, there is never an expectation for you to come back to those messages outside of your chosen working hours unless for example you are on-call or there is an emergency. It seems that this was not communicated to you as well as it should have been during your time at Primer. Regarding the "lack of structure", it is possible as an early employee of Primer you experienced some of the expected growing pains that an early-stage startup goes through, especially during those first 12-18 months. We now have various policies documented to cover budgeting, communication styles, remote working life and more. Whilst we feel we have come a long way, we are constantly looking at ways to improve our employee experience - that includes new and innovative benefits, updated working policies, culture clubs and exciting diversity initiatives. We hope that if you did decide to join Primer again in future, your experience would be very different because of these developments. Thanks again for taking the time to leave a review with us, your feedback is greatly appreciated.
1.0
30 Dec 2022

Bad leadership ruined what once could be a great company.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've joined with the feeling that the company has an awesome culture and that they've been doing remote work the right way, with freedom, ownership, and activities to amplify the sense of belonging (slack as a virtual office and regular opportunities to meet up IRL during workstations and company retreats). Everyone at Primer is on a mission to really grow a product that will disrupt an industry. Sounds like a cliché, commonplace, but: the People. I've met some of the most interesting people at Primer. Freedom to own your work but also places a strong emphasis on collaboration and knowledge sharing. The product.

Cons

Bad management is ruining the company's culture and probably the business; Leadership handled the layoff of almost 90 people (50% of the company) pretty badly, showcasing a lack of management knowledge, consideration and overall disinterest for their employees - not replying to emails, not following up on the referral they said they would do - #redwedding style; There's a feeling of unhappiness around everyone who"survived" the 50% cut, but the overall conversation about bad management keeps pretty much alive.

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Primer Response
3y
Thank you for leaving a review and bringing these concerns to our attention. At Primer, we are committed to creating a positive and supportive work environment for all of our employees, and it is disheartening to hear that this has not been your experience as of late. Whilst we agree our culture is truly unique, at Primer innovation is at the heart of everything we do and that’s not limited to just our product - we are committed to continuously improving our management practices and ensuring that the well-being and needs of our employees are a top priority, past and present. We are extremely grateful to you and other employees who unfortunately had to leave us recently (we're far from the numbers you're mentioning though) and did everything within our power to support them in their onward journeys, including generous leaving packages, equipment and ongoing professional mental health support. Thanks again for taking the time to leave a review with us, your feedback is greatly appreciated.
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Glassdoor has 85 Primer reviews submitted anonymously by Primer employees. Read employee reviews and ratings on Glassdoor to decide if Primer is right for you.