The main service this company aims to provide is establishing and managing a Project Management Office for IT teams at pharmaceutical companies.
They have lost 4 clients, out of 8, over the past year and conducted no research or information gathering to identify the cause or improve anything about how they do business and why they've lost this work.
They have also lost nearly 40% of their workforce within the past year, which speaks volumes since they are a company of only ~30 people. They seem to have a revolving door.
Finally, they refuse to use IT tools to enhance how they do the simple business of managing projects, making their way of doing work outdated. Based on where the industry is heading, unless they change this and adjust to the progress happening around them, the company may not be able to acquire new clients and support their existing staff.