Protection 1 Reviews

Training and development is not a strong suit, particularly for leadership roles. People who are good at their current jobs tend to be promoted into management, even if they have little to no management skills. There is little in the way of continuing education and training once you reach a certain level. Training and development for lower levels is, at best, "so-so." Get ready to sink or swim. If you are a swimmer, you will likely do well.

Customer service is an absolute joke. They brag about their short hold time when a customer calls in, but that's because employees are worked back to back to back calls all day every day. If a customer gets disconnected, too bad, because another call will come in and you don't have the opportunity to finish what you were originally doing. You don't even get paid when you use the restroom. Supervisors can play games on their computers instead of helping take calls, but employees aren't allowed to take 5 minutes to use the bathroom or get a drink. I had excellent numbers but was written up because "I wasn't providing good customer service". They even listened to my calls, agreed that I was doing everything that I was supposed to, but they still wrote me up.