Pros
I was here for almost a year, and to say that this was the best working experience ever is not the case, but I wouldn't say it was the worst either. Some of the pros, lunch is catered Monday to Thursday with some unexpected surprise boba, cookies, and treats every now and then. There are snacks, drinks, and coffee machine in the kitchen. The office space itself is an open floor plan with an amazing rooftop experience. You have some of the best tools in the industry, Salesforce, Outreach, Zoominfo, Hoopla, and many more that make role manageable and you can really optimize and make the best use of your time during work hours. Lots of different places around the office to work: phone booths, conference rooms, and open seating areas. HQ is close to many public transportation stations such as Bart and Caltrains making the location very convenient. There are some incredible people that work at HQ that are always there to support and help the sale organization such as operations and customer support. In terms of the Sales Organization, my original manager is probably the best in the business. He mentored and coached me in which I saw huge improvements in myself during my time there. My team was fantastic, and we were always there to support each other. Despite everything that I will detail in the Cons, my team was absolutely fantastic! Every Friday with the exception of EOM, usually a happy hour for everyone to get together after work to have a drink or two and let loose. I didn't always participate, but I could see how it would be good for company culture. I would say that I learned so much during my time here because I was lucky enough to have a few great people mentor and support me. The relationships I did organically build within the company were a key part to me finding success in my role.
Cons
To reiterate, this is not the worse place to work, but I would enter with caution. To start, I had to disclose very private and personal information to the company that was disclosed to irrelevant employees within the company that did not have the right to know or should have been even talked about with these individuals. People that I rarely speak too talked about my personal situation in office. As a very private person, this was a very uncomfortable situation. Some of the Cons the sales organization, sales management is poor. The people that are in positions of power do not necessarily provide much value other then stating the obvious. In short they say a lot without actually saying anything at all. Heavy egos from sales management, so heavy that if you speak against or try to bring other ideas to the table, you get black balled and management starts making moves to find any reason to get rid of you regardless of your performance as an individual contributor to the point of sometimes even blowing up deals. I was unable to use a promotion we were having for a client that qualified for this deal. Management enforces rules onto certain people and make up rules as they go, but no one actually knows what the rules are as nothing is clearly defined. Again egos were very easily shaken up and we get grown adults acting a fool over feedback and constructive criticism. Politicking is done no matter what company you go to, but here it is an absolute MUST to stay in the good graces of management. We made an effort as a sales organizations have very strong team camaraderie amongst all the teams/individual contributors in each segment whether you were SMB, MM, or ENT but management would make that difficult with closing deals out of their segment so only one team from one segment thrived while the other teams would gear all attention to out bounding. Understanding sales, out bounding and prospecting on your own is a must, but to take deals from other segments only benefits the team that is taking, it does not benefit the sales organization nor the company as a whole. To elaborate more on this, there was a lot of dishonesty that was being told my team in terms of resources that was suppose to help ramp up our team when we moved segments. There was a plan, but unfortunately that plan was not followed. There was dishonesty when deals were closed that was out of segment and a lot of gaslighting. All of this was proven to be true as we had a list of deals that was closed out of segment but no accountability was ever taken by sales management on both the poorly executed plan and the constant rule breaking. Instead they changed the entire dynamic/structure of our team, and still continued to be dishonest with deals that others were working out of segment. To put this in perspective, what is incentivizing those that are breaking the rules to follow rules if there are no consequences to breaking rules. This resulted in numerous failed attempts to scale MM and ENT over the course of two quarters. We had the right tools to be successful, but not the proper training or guidelines. Completely understand that it is start up life, and certain responsibilities will take priorities over others, but the learning curve to say the least was major. Most of my time learning the product was due to me homeschool on the products, and finding information myself. Anytime I asked management on resources, we never got them and it was forever "I'll look into it" or "I'll send something over," I waited until my last day at the company. The last con that I will mention is the COVID response. We had multiple employees test positive for covid in back to back weeks spanning over a couple months. Management moved very slow to respond which resulted a lot of the employees catching COVID. Some employees such as myself live with an immune compromised individual, and the company prioritized me being in office over the safety of my loved one. I asked for an exception to work from home until my loved one finished treatment, as we have multiple people within the sales organization that are fully remote.