RecoverCare Reviews

I'm writing this with the perspective of having worked there over 5 years. The culture and morale of the company, overall, is less than desirable. One way to judge a company is by its ability to retain staff. At RecoverCare, employees of all levels are constantly wondering if, and when, it's going to be their turn to be let go. Many people quit out of fear of that very thing. It can cause a lot of anxiety, so if you're considering working for them, keep that in mind. Group layoffs also seem to be something that happens in a cycle. Employees that have built up too much seniority are put through layoff cycles, it's less expensive to hire someone new. There isn't any appreciation for competence or time served, from executive management. A few years ago, it was the general practice of the company to promote from within. If you started out as a delivery driver and were competent, then you could expect to have a chance at becoming an operations manager. CSR's could expect a chance at a team lead position, etc. However, around 2 years ago that started to change, due to executive management changes. Now, nearly all management, from local operations managers, to corporate management, are hired from the outside. Expect little opportunity for advancement. Before applying, make sure that you look up "Predictive Index". This is a test that will determine if you get hired, and if you'll ever be considered for management. It's a bunch of words that you choose to describe yourself. Take it seriously, and hope that your vocabulary is good enough to get you through it. I've seen people refused a position, demoted, or fired because they didn't choose the correct words. Honestly, if you can't figure out how to choose positive words over negative ones, then you probably aren't competent to do the job. Please think about what an employer would want to hear when hiring someone. Salary increases happen about as often as promotions. Don't expect them. It's not unusual for someone to go 2-3 years without even a minor salary increase. This has been pretty standard for as long as I can remember. Generally, when you get a raise, it's because everyone gets one. They do company wide increases. Either way, it's inconsistent and rare. Drivers: Expect to work long, and irregular hours. Your shift end time may be 530pm, but never count on getting off at that time. Don't plan family dinners. However, that doesn't mean that you'll be getting much overtime. On a local level they tend to cut normal hours to prevent overtime. Also, your standard shift is always up for debate. It can be changed, depending on overtime levels. You may start with a 9am-530pm shift, but 2 months from now you could find yourself working 2pm to 1030pm. The job that you do will never be considered "good enough" by management. It's sad to see, but a large percentage of the drivers absolutely hate their job. CSR's: Expect a socially competitive and high anxiety environment, like high school, but with professional clothing. There are cliques and management likes to pick favorites. However, that can be said for many call centers. The hardest part will be dealing with irate customers and delivery techs over the telephone. It can be hard to tell an exhausted delivery tech, that worked until 6 am last night, that he has to get on the road at 9 am to drive 3 hours to a building to move a bed from one room to another. Operations Managers: Over 50 hours a week is typical. You will always have too much work to do, too few employees, and a lack of equipment to satisfy orders. You will be understaffed, and you get the blame if something doesn't get done. Many operations managers also do deliveries, as well as administrative tasks. Many ops managers have stepped down, or quit, due to the stress. Do not expect a promotion. Unless you have previous applicable district management experience, they will hire from the outside. District Operations Managers: This can be a very stressful position, and not many can handle it. You never have enough competent employees, equipment levels are a huge issue, and you're expected to maintain quality warehouses without the necessary resources. You have to deal with people who're going through everything that I've previously stated. I'm sorry to have given such a poor review for a company that I've put so much time into, but it's earned. I'm not angry, I'm just kinda sad to look at the state of things. This is not a company for anyone to have a lasting career in. Expect this company to sell, or be merged with another company, as soon as the investors get a chance. They've disposed of so much of the experienced talent, to make the bottom line look better, than the functionality of the company has been adversely affected.