Reed & Mackay Customer Support reviews

1.0

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(1 total review)

Nina Herold

Not enough data to show CEO approval

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1 review
1.0
19 Nov 2025

Good things always come to an end

Recommend
CEO approval
Business outlook

Pros

Until late 2023 2024 great. Now? Moral has never been worse

Cons

The US CEO was honestly the strongest leadership we’ve had, and the company still managed to push him out. That should tell you everything. If there’s a bad call to be made, they’re the first ones to jump on it. They’ve basically decided the US market isn’t worth investing in anymore, and they’re just letting us drift straight into another Ovation situation. Most of us are just waiting to be sold off or shut down at this point. Day to day, it’s pretty clear, unless you make a mistake, you don’t exist. Do something impressive and upper management will immediately slap their name on it because they are never around. Since going public, it’s been profit first, people last, public but sinking. Payroll even missed paying us a couple months back, and some of us still haven’t been reimbursed for the overdrafts and late fees after all the “your pay is coming today” messages. Tech is either nonexistent and so duct-taped together it might as well have been built by an eighth-grader messing around with AI. Everything is a temporary patch on top of another patch, and anyone who speaks up gets shut down. Consultants are breaking down because the systems crash nonstop and they can’t do their jobs. And the sad part is, the people actually dealing with clients and putting in real work are good folks but they’re just being hung out to dry. US upper management has completely lost touch. The UK side isn’t great either, but at least they clock out before our nightmare shift starts.

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Reed & Mackay Response
5mo
We’re genuinely sorry to hear that your experience has been so disappointing. What you’ve described is not the experience we aim to create for anyone on our team. We’d really appreciate the chance to understand your concerns more fully. If you’re open to it, please reach out directly to me at alisonhallett@reedmackay.com so we can talk through your experience in a confidential and constructive way. We truly value feedback, including the hard feedback, because it helps us improve. Thank you again for sharing your perspective, and we hope to have the opportunity to speak with you. Best wishes, Alison Hallett, Global Head of People Experience, Culture and Inclusion

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