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Restaurant Technologies

Engaged employer

Restaurant Technologies Reviews

3.4

55% would recommend to a friend

(227 total reviews)

Jeffrey R. Kiesel

67% approve of CEO

52% positive business outlook

Restaurant Technologies has an employee rating of 3.4 out of 5 stars, based on 227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Restaurant Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

227 reviews
2.0
14 Apr 2016
Recommend
CEO approval
Business outlook

Pros

They have a strong set of core values that they seem to believe in and some of the people there are genuinely nice.

Cons

While they believe they are hiring under these set of "values", they inaccurately described the position I was accepting, they promoted my supervisor only to end up letting him go, and I was treated like I was an admin vs. an account manager with experience. While they may hire these people with the right culture fit, they aren't necessarily the right people in the right seats, which is important for any business to do in order to grow and be successful. I ignored the negative reviews on Glassdoor (and I should not have), however, I would suggest you interview extensively and make sure this is both the role you want, that you like your supervisor (and trust he/she), and that this is a good fit for you. I found out very quickly this wasn't the right company or the right role, really, for me, in a very short time frame. I just wish I had seen through it quicker and not have accepted the role. The account management practice is very new and they had to hire a 3rd party company to tell them that account management (taking care of your customers) and retention is the right thing to do and how to do it! Emails and phone calls go unresponded to by employees in the field. The HR team is cliquey and is the most inappropriate, unprofessional group of HR individuals I've worked around - discussing politics and employee issues around other employees, things that HR should know not to talk about around other employees. I do not see strong leadership within the organization that will take them where they need to go and grow, long-term. Be wary after you quit, they kept paying me, and I had to let them know so they could stop depositing money into my account, and then they were rather rude about it - as if this was was somehow my fault. There was no exit interview other than a survey emailed to me, no one in HR talked to me. When I first started, they made you go onto Glassdoor during week 1 training (as if you know enough to write a review either way, positive or negative) and write a positive review - the negative reviews are here for a reason, as clearly there are enough of them. If you do not like gossipy environments, I do not recommend at all. They also do not train you on oil management, at all. I believe they think they do, but the sales trainer doesn't even understand it, so all you learn is their sales philosophy, and not oil management - kind of important in working for an oil management company.

1.0
18 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Your paycheck will not bounce at least not yet

Cons

High turnover as a result of poor management and a lack of a long term company vision from senior management. Unethical behavior by sales leaders. Short term management focus. Really only one viable restaurant technology cooking the oil delivery system. Product management struggles to expand or enhance it's portfolio. Some of the technology they require you to shove down customers throats in many cases does not work as advertised. Company has a attitude of sell now and worry about the technology working later. No sense of building relationships with customers, ethical treatment or caring about what is in their best interest. Sales force is basically used car salesman. Cutbacks to operations has resulted in shortage of parts and equipment to service accounts. Company service techs morale is low as a result of cutbacks. They claim to be a "service" company but its all about the bottom line profit. Poor customer service as a result of reduced hours for service techs company wide. Company revenue shortfall has resulted from investment in new unproven technology that is not generating revenue. You are on an island don't buy the lines that everyone is there to help- you succeed. Back stabbing is common place and HR is just an arm of senior management to crack down on the sales team. They want no outside ideas or suggestions on how to improve the company. Sales team is bogged down with antiquated, outdated sales tracking systems that bury them in time consuming paperwork. The Pay doesn't match the hours invested work life balance poor. You either drink the Kool-aid and follow in lockstep or else.

avatar
Restaurant Technologies Response
7y
Sounds like this wasn't a great experience for you, and that matters to us. If you have concerns or ideas about improvements that would move the organization forward, please reach out to HR for discussion any time.
1.0
22 Aug 2019

Good People still being driven out

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great product and concept. Some of the hardest working DSDs and ST's you could ask to have on your team.

Cons

The most fear driven culture I have ever witnessed. Read any good management or leadership in business book and you will find the polar opposite of how this organization roles.

Viewing 1 - 3 of 227 Reviews

Glassdoor has 231 Restaurant Technologies reviews submitted anonymously by Restaurant Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Restaurant Technologies is right for you.