Pros
You have the potential to learn a lot. Benefits are decent.
Cons
Wow. Where do I even begin? This place is a modern day sweatshop. The premise sounds great on paper: 3 credit unions have pooled their resources together to have 1 operations center with multiple departments. That’s all well and good, until you realize that you are doing 3 times the work for a salary that is not even in line with other financial institutions doing the same type of work and nowhere near the amount of volume. Then, take into account that the way to do said work is unaligned. That’s right: you often have 3 different sets of procedures to do the same job function, all because the credit union partners, who no longer do the job, make the decisions. The massive amount of volume that is expected to be processed everyday, no matter which department, is unrealistic. Service level agreements are unrealistic, mostly because they are decided upon by those who do not have slightest clue as to how to process anything. Not that it really matters. I have personally seen management fudge numbers just to say that levels were met on a consistent basis. PTO is fairly decent here. I’ve seen better and I’ve seen worse. But one thing you definitely will not have here is work/life balance. There seems like there are escalations about every 15 minutes or so. Each credit union partner acts like they are the most important and expect you to drop everything for them whenever they need something. The phones ring all day long to the point where you barely have enough time to do your own job. This is mostly due to the fact that the contact center gets barely any training, and that effect is felt throughout the entire company. It’s honestly not their fault. They are set up to fail. The HR department is as cut-throat as I have ever seen one. I have never worked at a place where HR seems to be out to get their employees for just about anything. Attendance occurrences are handed out like candy, even if you are literally one minute late. Oh, and don’t dare get sick and not come in. Apparently state law for sick/safe leave doesn’t exist in this place. Oh, and whatever you do, don’t fall for the false high reviews that you see on here. If you notice, there are a couple of periods over a few years of back to back to back positive reviews. This was all an effort by the leadership team to boost the overall score and image of the company. This site is supposed to be about the truth. The CEO is a nice guy. But he honestly surrounds himself with weak leaders overall that only will tell him what he wants to hear and not what he needs to hear. As far as the relationship with my supervisor/manager, nothing was ever good enough, despite high praise from other departments, the credit union partners, supervisors/managers from other departments, peers, etc. That same supervisor/manager is a major reason why that particular department is in as bad of shape as it is. Typical behavior consisted of flip flopping on decisions based on the audience, complete lack of support, inconsistencies, lack of development, non-stop gossip, “stirring the pot” in the department, causing drama, being mocked in front of peers and others, and a whole lot of non-professional behavior. Honestly the worst supervisor ever. There is not one single person that I am still in contact with at the company that wants to stay. Every single person wants out. That should tell you something. The best thing I ever did for myself was realize I was worth so much more and quit. Enough was enough.
