SMG Reviews

3.3

62% would recommend to a friend

(104 total reviews)
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Katie Streeter Hurle

94% approve of CEO

59% positive business outlook

SMG has an employee rating of 3.3 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SMG employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

104 reviews
1.0
16 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Central location Hard working CEO

Cons

Have seen people get overworked so much and managers only try to blame you for being overworked. They say so much about their wellness week when in reality they hardly care what their employees are going through. Saw 3 employees go through such a rough time with their managers just because their expectations were way different than what was expected out of the other employees, micro managed to a level where you were forced to quit. Inspite of being extremely culturally diverse, felt racial discrimination within the team when the manager gave a bonus cut for a mistake which was also done by my British colleague and he instead was promoted.

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SMG Response
1y
Thank you for sharing your feedback with us. We are disheartened to hear about your experience and the areas you've raised, particularly around discrimination - we have strict policies against any form of discrimination, and all compensation and promotion decisions are based on merit, performance, and adherence to company values. Any allegations of racial bias are taken very seriously and are thoroughly investigated when reported through the appropriate channels. We remain committed to fostering an inclusive, supportive, and fair workplace for all employees. If any concerns persist, we encourage employees to use our formal feedback and resolution channels to ensure issues are appropriately addressed. If you'd like to discuss this further, please reach out to a member of our People Team.
1.0
4 Jun 2025

Worst Place to work

Recommend
CEO approval
Business outlook

Pros

NONE - PLEASE RUN !!!!!

Cons

This company is a joke. Hands down the worst culture I’ve ever experienced. I dealt with straight up racism in my team, and of course, the People team talks a big game about inclusion and mental health, but they’re not there for you they’re there to protect the company. They don’t care. At all. Not about you, not about your wellbeing, not about what’s actually happening inside the teams. I brought up issues, real serious ones, and was met with blank stares and fake concern. Nothing changed. I ended up with clinical anxiety and had breakdowns just thinking about going to work. My manager was useless and cold. Zero support, zero empathy. You work hard? Doesn’t matter. You do everything right? Doesn’t matter. You will never be appreciated. The culture is pure toxicity cliques, gossip, backstabbing, and a disgusting hierarchy where the worst people thrive. The People team acts like they care in public, but behind the scenes they’re just damage control. Everything is about image. They will ignore or silence you if it threatens their brand. This job broke me. I’ve never felt more isolated, more unsupported, or more dehumanized in a workplace. Nothing good came out of this experience except the fact that I eventually left. If you're considering working here: don't.

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SMG Response
11mo
Thank you for taking the time to share your experience. We’re truly sorry to hear that your time with us left you feeling unsupported, isolated, and unwell. Your reflections raise serious concerns, particularly around inclusion, wellbeing, and how issues are managed, and we want to acknowledge how difficult it must have been to share them. It’s clear that your experience didn’t reflect the environment we aim to create. The role of our People team is to support all colleagues and help build a workplace that feels safe, inclusive, and respectful. We're sorry that this wasn’t what you experienced, and we take that seriously. We know that no organisation gets everything right, and we remain committed to listening, learning, and improving. Feedback like yours, even when difficult to read, is important in helping us move forward and do better. If you would feel comfortable speaking further, we would be keen to investigate further the concerns you’ve raised. We genuinely wish you all the best for the future.
1.0
16 Jun 2025

Avoid at all costs

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1 extra day off per quarter Extra payment per month for ‘wellbeing’

Cons

What can I say, a very toxic and hierarchical culture in this business. They focus very much on wanting to be known in the industry via social media (LinkedIn), and state they are a team first, sadly this isn’t what I experienced. If you have any feedback or improvements, you are gaslit into being told you are not positive enough. People in management roles are unqualified and micromanage. If you have any suggestions they are not received positively, if you're not senior your suggestions are void. PIPs are so common here it’s sad. Rather than HR analysing the situation to understand why this is and speaking directly to employees to understand the constant turnover in staff/ people off with stress they just back the business. Most people are doing the job of 2 people and even if you are churning the output, it isn't good enough if you are not in the clique. Often I'd go home in tears, I genuinely felt bullied by how some seniors spoke to me. Nobody should be spoken to how I was at the time in this company.

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SMG Response
10mo
Thank you for taking the time to share your feedback. We take your comments very seriously. We’re genuinely sorry to hear about your experience. Creating a supportive, positive, and inclusive environment for all our employees is deeply important to us, and it’s clear we’ve fallen short of this during your time at SMG. Your comments about culture, management practices, and how feedback is handled are particularly concerning. We’re committed to addressing these issues directly and openly, and your insights will help guide important conversations and improvements within our teams. We sincerely appreciate your honesty, and we’ll use your feedback to strive toward a better working environment for everyone. If you'd like to discuss this further, please don’t hesitate to contact us directly.
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Glassdoor has 106 SMG reviews submitted anonymously by SMG employees. Read employee reviews and ratings on Glassdoor to decide if SMG is right for you.