Sago Mini Reviews

Thank you for taking the time to write this review and for sharing your thoughts with us. We are very concerned with the issues that are being raised here as these are not sentiments we have heard before from existing or former employees. In fact, we typically hear quite the opposite, and we do our absolute best to create a welcoming and kind environment for all. We would like to address some specifics in your review that either we are actively working on or that seem to be inaccurate or that we are unaware of. With regards to turnover, this is a concern we genuinely do not understand. Our turnover rate remains low with 4 people leaving the company last year out of 65. In addition, bonuses were paid this year as well as last. In terms of benefits to our team members, we have in no way limited benefits in the last few years, in fact with the support of our parent company we have expanded them. The transition from in-office to WFH has been a learning process for us during these unprecedented times. To support our employees, we have offered a monetary allowance to help with team members’ home set-ups; from purchasing a proper chair or desk to providing discounts for purchases of these items. New hires are sent by courier all equipment required to be successful and existing team members can request hardware to be sent by IT when needed. If a team member requires further support, we absolutely encourage that conversation and welcome them to discuss their needs or concerns with us. We acknowledge that it is no easy feat to accommodate everyone’s WFH schedules while they balance the priorities of home life, but we do ensure we are offering virtual social gatherings when possible. Our slack channels are lively and robust – team members share stories and exchange information outside of work topics on the daily. We offer social catch-up time several days a week, quarterly lunches at home, as well as care packages. To top it off, we do our best to offer a flexible and supportive environment where team members feel at ease to take time they need to attend to personal matters. With regards to the comments made about nepotism and our hiring practices – we encourage employee referrals through a referral program we have in place as we believe our team are our best ambassadors for recruitment. That being said, if a candidate is referred by a team member we ensure they are put through the same vetting process as external applicants. Great talent has joined our team by way of applying through our job boards. We have also now put a Talent Acquisition Manager in place to oversee hiring strategies and to ensure we are providing a fair and equitable process across the board. Workplace harassment is also not something we take lightly. We do have a policy in place to handle these situations should they arise as this is something we do not tolerate. If an incident was not brought to our attention then we would like to hear about this and deal with it swiftly. We critically value the safety and well-being of our team. We urge you and all team members to come forward to your people manager or operations, or anyone in a position of leadership that you feel comfortable talking to. We are here to support you. Finally, we would like to address your concerns about our D&I practices. There is simply no truth to the idea that we have asked BIPOC staff to resign. We acknowledge the lack of diversity on our current leadership team, but this is not lost on us and we are making active steps toward growth and progression in our organization by recognizing the talent and efforts of our team members, promoting BIPOC to positions of leadership, and actively restructuring our teams. We are working with a D&I consultant to do better. We are learning how we can take effective steps to improve representation and outreach. We have a very active internal D&I team that organizes events and are working together to promote diversity and awareness. This is a matter that is of the utmost importance to us and is near to our hearts. We value all forms of diversity and are proud of our efforts to reflect this in our products as well as our team. We genuinely care about our team and are proud of the support we have been able to offer our staff. We try to bring the same care to our team as we do to the products that we make. Our environment has always been one of transparency, honesty, and respect. We are deeply sorry that you have not felt this way. We encourage you to speak with your people manager or the operations team so we can address these issues and learn how we can improve. We are always available to talk and support you. - Tiffany Lopes, Talent Acquisition Manager + Jason Krogh, CEO