Upper management has a disconnect but it’s a great job if you like traveling
Pros
The job schedule is great if you enjoy traveling. It’s a set schedule that allows you to plan around your time home unlike a lot of traveling jobs. I was able to work in all 50 states during my time with ScriptPro. The work is rewarding and the Field Service management team itself is great. I truly enjoyed the job itself.
Cons
There is a huge disconnect between upper management and customer service. It’s little families and cliques working together in upper management without a single care for the lower level employees. Review process is an absolute disaster. 10 yearly reviews as a field service engineer with only one field review. They just leave it N/A all the time because upper management has them tied up in too much meaningless work to actually check on the work you’re doing. You’ll be judged off paperwork more than your ability as a field service engineer.