Senture Call Center Representative reviews

Absolutely horrible. During training there were endless technical issues that we were unpaid for and it took up to weeks for them to be fixed. Once in production it was full of no support or help. In one month I’ve had three different supervisors who have no idea what they’re doing but all they care about it stats. You’ll have a genuine issue and they’ll read and ignore your messages but they’re extremely quick to let you know that your call times are making them look bad. I spend 10 hours a day getting yelled at by Medicare members telling me to practically kill myself and I get no help or support when needed. They make us clock out to use the bathroom and they take time off our punches with no explanation. Senture just took away our right to appeal adjustments made to our times so now we can’t even fight having our hours taken away. Do NOT work here. Every single employee I’ve met has hated this job and has had their mental health decline. We all feel stuck here until something better comes along.