The environment is extremely demanding. Calls are back-to-back all day with only 30 seconds of after-call work (ACW), which leaves little to no time to reset or properly document. You're expected to work at a constant pace with heavy emphasis on call center metrics, which often leads to micromanagement. While management is generally kind, they are still required to enforce strict metrics and monitoring. Overall, the role felt very draining and had a negative impact on my mental health. If I could do it over, I would have left sooner.
