Shift4 Technical Support reviews

4.7

90% would recommend to a friend

(7 total reviews)
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Taylor Lauber

Not enough data to show CEO approval

90% positive business outlook

Reviews by job title

7 reviews
5.0
23 Apr 2026

Amazing company

Recommend
CEO approval
Business outlook

Pros

Work culture Benefits Flexibility Coworkers

Cons

Not many cons, I would say the company has in office policy for most of the employees.

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Shift4 Response
1mo
Thank you for sharing your feedback and we’re delighted to hear that you’ve had a positive experience working with us! Your satisfaction and happiness as an employee are of utmost importance to us, and we are committed to fostering a supportive and fulfilling work environment.
5.0
19 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Great amazing people, many opportunities

Cons

Late hours, stressful customer calls

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Shift4 Response
1y
Thank you for taking the time to share your positive feedback about Shift4. We greatly appreciate your kind words and are thrilled to hear about your positive experience. Your feedback motivates us to continue striving for excellence and providing the best possible experience for all our employees.
3.0
4 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Speaking for myself and my direct management. Regardless of the many positions I've held over the years, my managers have always been amazing people as have been my co workers at the home office and afar. Love you all. Benefit package is good.

Cons

C-suit is out of touch with reality and the workers. Purchasing and buying products faster than they can can support them. If you're not working on the new shiny thing you and you team is basically left forgotten or worse treated as expendable. We have a whole pos team that is one single person because they can't be bothered to create job specific training, hire people, or offer compensation for added job responsibilities. So people drop like flies. Consistent Quizzes for things unrelated to you role, position, or specialty that you must complete or your outta here. Knowledge management on products and distribution of said information is a joke. There are duplicate resources with conflicting information, or just bad information due to allowing ANYONE to post content with no real vetting occuring. This is due to practices of hiring people for knowledge management, who know absolutely nothing about the technology and just being proof readers who post content when asked. There good people it's not their fault. It's poor infrastructure and design from the top. Raises are non existent. During the pandemic you either got furloughed or you took a pay cut. If you took a pay cut you didn't see that come back. Then have raises withheld for years. Despite rising costs, all while they post record profits. Loyalty is not rewarded. Advancement internally is limited unless you're one of the PA gang. Then your moving on up. Heck they even only offer decent positions to people willing to move there despite years of experience in that field over other candidates.

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Shift4 Response
1y
We appreciate you taking the time to share your experience at Shift4. We appreciate the positive aspects you highlighted, such as amazing people and benefit packet. At Shift4, we value all feedback as an opportunity for growth and improvement. We understand that rapid growth can bring challenges, and we are actively working to address these concerns. We encourage you to reach out to HR or your immediate supervisor to further discuss any specific concerns you may have. Your feedback is vital to our ongoing efforts to create a supportive and thriving workplace.
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