The Territory Manager role at Slice deteriorated rapidly during my tenure. Activity expectations increased 4–5x within six months with no meaningful justification, tooling improvement, product enhancement or compensation adjustment. Territories were cut in half, yet output expectations remained unchanged. They expect over 200 touch points weekly, with a TAM per TM around 250 accounts. So, harass every pizza shop owner constantly, forever.
There is a growing and intense culture of micromanagement, paired with an ever-increasing amount of duplicative internal notes and administrative work that adds little value and significantly reduces time spent with customers or attempting to formulate some sort of actual strategy. There is no work life balance at all, and they do not pretend otherwise. They somehow made working with Pizza dreadfully miserable.
The product itself is underwhelming at best, and significantly behind competitors. Hardware—particularly routers—fails under real-world load, causing repeated customer issues. Despite the awareness of this, there was no internal announcement, no customer-facing guidance, and no proactive plan. Problems were handled reactively, one customer at a time. Cause fires that immediately impact shops' revenue and their reputation with their own customers, then put out every fire individually.
Sales decisions are made top-down with no visible data or insight behind anything - quotas, activity requirements, compensation changes, hiring strategy, or market assignments. Seems people are detached from the day-to-day reality, with arbitrary decision-making across all fronts.
Getting anything done for customers requires coordinating with numerous departments and individuals, almost all overseas, exclusively via Slack, leading to long delays and poor customer outcomes.
The company has clearly shifted to a burn-and-churn hiring model, prioritizing willingness to work extreme hours and acceptance of being treated like an infant over relevant experience or long-term success. Leadership frequently claims to be “customer first,” but actions consistently contradict that message.