Does Step Change pay their employees well?

According to anonymously submitted Glassdoor reviews, Step Change employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Step Change. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Step Change?

67% of Step Change employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Step Change 3.0 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Step Change?

Manager (2) , Strategist (2) , Strategy Executive (2)

What are the pros of working at Step Change according to real employee reviews?

"And most of all, the people were amazing." ((in 5 reviews))

What are the cons of working at Step Change according to real employee reviews?

"High staff turnover as sale targets became the culture" ((in 4 reviews))

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Step Change

Step Change Reviews

3.6

67% would recommend to a friend

(17 total reviews)

70% positive business outlook

Ratings by category

3.7

Culture and values

3.6

Diversity and inclusion

3.5

Senior management

3.5

Career opportunities

3.3

Compensation and benefits

3.0

Work/Life balance

Step Change has an employee rating of 3.6 out of 5 stars, based on 17 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

17 reviews

1.0

15 Aug 2019

Stay away - dysfunctional director will destroy you

Manager

Recommend

CEO approval

Business outlook

Pros

Great people, very creative and nice

Cons

One of the 4 shareholder directors is a horrible human being. He has been bullying staff for many years and getting away with it on account of his position with the company. The CEO is fully across this behavior but has chosen to turn a blind eye and not properly address it. As a result, there is significant stress and unhappiness in the company, with previously vibrant culture being eroded by the bully and his dysfunctional behavior

1.0

19 Oct 2024

Bad CEO

Client success

Recommend

CEO approval

Business outlook

Pros

Nice people on the team and doing good work

Cons

Specifically the CEO is the issue

1.0

18 Nov 2025

Not really a good place to work at!

Debt advisor - client support

Recommend

CEO approval

Business outlook

Pros

None that I can think of.

Cons

Working at StepChange Debt Charity is soul‑destroying. The role is relentless, taking call after call with no real break, leaving staff drained. Managers refuse to speak to customers when complaints arise, leaving frontline staff to take the brunt. Unrealistic KPIs and harsh call targets push people to breaking point, with many going off on long‑term sick due to stress. Staff turnover is extremely high, and morale is constantly low. If your face fits than great and if not then be prepared! While the charity’s purpose is admirable, the internal reality is damaging, unsustainable, and leaves employees feeling undervalued and expendable.

Viewing 1 - 3 of 17 Reviews

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