Pros
Flexible time working when there's no incidents going on, otherwise you have to work until late and sometimes over weekends until the issues are resolved and with the promise you'll have the day off another day of your choosing. However when you do request your time off, it never gets approved or even refused until you are one day before your holiday is supposedly to start, to be told oh you can't have the time off (which is highly illegal, employers need to give n+1 notice to refuse holiday. n is the number of days you request as a time off).
Cons
- There were no salary bands, so one person in the team could be getting 25-30k per year less than someone else, that's on the same level. As, apparently the hierarchy in this company was flat and you all got the same responsibilities unless you are a tech lead or in upper management, then obviously those have more responsibilities. - Long hours of work, especially when they are major incidents. - No real opportunity for improvement and skill developments as sometimes you could just get stuck doing support for lond running incidents.