StoreHub Customer Success reviews

Hello there, Thank you for taking the time to weigh out the pros and cons of your work experience with StoreHub. Indeed, our work environment can be quite fast-paced, and we love the energy and ownership that Hubbers bring on this journey. Agreed, the pace we’ve set is not by accident; it’s really about staying on top of market trends and ensuring that our people and tools are always on the bleeding-edge (not literally!) We do get a lot of positive feedback about our Coaches, who not only keep us in the right direction, but who also take the time to closely guide and coach their teammates. Being solutions-oriented certainly brings our focus to important areas, helping us work with more intentionality. We would also like to address the suggestions you have offered: - We have tried out some softwares and tools to further optimise our work, and we understand that they don’t always function in the way we expect. Please continue to provide this feedback internally as well, so that we can find the most suitable tools for our needs. - Yes, we are continuing to hire! As we often hear, one of the best things about working in StoreHub is the people in our teams - so we will definitely continue to hire with purpose, having the right people in the right roles. - At StoreHub, we offer base salaries that are at the higher end of the salary range. There are some real advantages to this as opposed to the bonus scheme, which include the fixed higher income, more favourable taxes, and higher implied value at your next job. - Thank you for empathising about the challenges that the pandemic has brought. We’re pleased to also highlight that we have recently implemented a 6-Month 1:1 (on top of the monthly 1:1s) for more focused conversations on career aspirations, which is also a helpful checkpoint to discuss progressions and salaries. We are really touched that you wrote such detailed feedback about what you like in your StoreHub work experience as well as what you think we can improve on. Your words of affirmation and support mean a lot to us. Lastly, it’s awesome that you did shout outs to the different departments for the great work they’ve been doing! Thank you.

Hi there, Thank you for your response. We’re happy that you appreciate having the guidance and support you need at work. We do appreciate work that brings value to the team and organisation as a whole. We always stress that hard work alone and long hours are not how we measure or talk about a person’s contribution – what matters is strong outcomes and results (though we do acknowledge that a considerable amount of effort is usually needed for this to happen!) Thank you again for your review and your candour. We appreciate your feedback, and we’re happy to have you on this journey with us :)