overall the experience was very inconsistent and frustrating. Management tends to pick favorites, and policy enforcement is selective rather than fair. Some employees are held strictly accountable while others receive warnings for similar situations, which creates a lack of trust in leadership and contributes to high turnover and loss of strong performers.
HR decisions can feel abrupt and, in some cases, extreme, including situations where serious accusations were made without proper verification or follow-up. There is also no sick pay, and attendance is tracked through a strict points system that feels punitive and unclear, with termination happening once a threshold is reached.
Overall leadership often lacks alignment, and agents are frequently blamed when issues are escalated. Even long tenure is treated as unusual rather than standard, which says a lot about the culture.