Where to even begin.
- Saying the company is "a family." Maybe when the company started, but it is inappropriate to suggest it this is still the case after several years and rounds of new hires (and fires).
- Shoddy business model. It consists of downright harassing shopify and wordpress business owners at all hours to go with Sumo over any of the other 50 competitors. Gmail (rightfully) blacklisted sumo emails again and again for spam. They previously used contracted offshore email curators combined with an automated emailing tool which blasts potential clients with silly sales pitches and attaches this drivel to onsite employee names. They can't even get their own internal finance reports right, leading to layoffs.
- Product is terrible. Going along with the theme of harassment, the shopify/wordpress plugin annoys people into giving up their email while browsing their site. Making for a cheap and unenjoyable experience. Anything for a buck
- Weird internal practices: forcing employees to go on retreats where they share beds. Forcing employees to stand in front of the company to be asked "literally anything." Making teams sit down and talk about their childhoods (without a therapist of HR rep present). A lot of booze for compliance and camaraderie. How is this appropriate? The lack of boundaries is insane.
- Emotionally bullying people into working nights and weekends. Shaming people during work hours when they admit to using their "free time" to catch up on sleep. If you believe in hustle at the cost of personal health and wellbeing, I'm sure you will find this fine.
- low pay