Support U Reviews

Despite being an LGBTQ+ charity, Support U does not look after its team members who are in fact are majority, members of the community. Being within the community myself, I experienced more transphobia and homophobia with a far more palpable heartbreaking effect than in other workplaces not within this charity sector. In addition, team members are not looked after with poor pay rates (regardless of what the advert says) and little prospect for progression. In my time as a senior team member, despite my advocacy and hard work, senior management did not want to compromise on matters such as flexible working when people were sick, or in fact want to provide any further support than what management was enforced to do (regular check in meetings). This brings us to the main issue: leadership have a poor understanding of LGBTQ+ issues, often stumbling and saying offence, cruel comments. Team members often are left needing to work thrice as hard to compensate poor work of leadership, including spell checking and re-writing emails. What makes this harder is the fact that the team members who work at Support U sincerely care about the cause and want to do better. During my time, I have seen all team members including myself completely shattered by this place, frequently breaking down at work and needing to take the legally bare-minimum annual leave to recover from extreme burnout. During my time here there have been very serious allegations made and grounds for profound concern. Please, please carefully evaluate your choices before taking the job offer.