Swinton Insurance Reviews

Updated 6 May 2021

To filter reviews, or .
2.9
44%
Recommend to a Friend
Swinton Insurance CEO Ian Donaldson  (no image)
Ian Donaldson
0 Rating
Pros
  • "Great people in each department(in 20 reviews)

  • "Not a bad company to work for, good people to work with(in 13 reviews)

Cons
  • "the call centre / head office in Manchester will be gone within 2 years when it starts functioning out of King Stoke(in 19 reviews)

  • "Redundancies often dealt with in a very unsympathetic manner by senior management(in 19 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Staff treatment poor"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bristol, England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Swinton Insurance full-time for more than 3 years

    Pros

    Great colleagues. Would have left long before I did if it wasn't for them.

    Cons

    Bonus scheme not well thought out. Minimum wage unless you're a manager. Little to no progression or promotion opportunities. Shut branches rapidly for cost cutting.

    Continue reading
  2. "Not a lot to do"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Customer Service Representative in Maidstone, England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Swinton Insurance full-time for less than a year

    Pros

    Shift pattern was well done

    Cons

    Job was advertised as a fast pace environment. I worked there for a month and would start my shift at 8:30 and not take a single phone call until 11 o’clock. When you mentioned it was quiet you got moaned at, couldn’t sit on your phone you had to just talk to the person next to you, in my case. That was no one. The manager was rude and very condescending too

    Continue reading

  3. Helpful (1)

    "Slightly above average company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Sales Associate in Manchester, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Swinton Insurance full-time for more than a year

    Pros

    For a contact centre setting, it's pretty great. It doesn't have the usual "sweaty contact centre" vibes. It looks professional, the office is pretty cool. If you're an independent thinker that needs very little supervision to carry out your tasks then life here is good.

    Cons

    when you need a manager for real queries, it sucks or need something actioned with their authority, it sucks because you don't have have very little access to them and when you do have access, the amount of your help you get is minimal-- Managers come across as a bit and only like dealing with their own team members. Bearing in mind, that there may be time when staff from other teams do not have a manager because they're off, so we have no choice but to speak to other managers but somehow, most managers are unwilling to help as much as your own manager would. Because i work in operations and my role is customer facing, that means sales agent are not able to get any offline time to attend important workshops that the company runs such as health and well being, financial wellness, and or even attend learning and development workshops hosted to explore other opportunities within the business. It's almost like an insult to then keep receiving emails inviting us to join and attend these meetings but in reality, we can't get offline time to do so (why bother sending us these things then?)

    Continue reading
  4. "Job"

    4.0
    Current Employee - Sales Associate 

    I have been working at Swinton Insurance full-time

    Pros

    Easy and friendly team!! Lovely people

    Cons

    Repetitive, no other cons really

  5. "Nice stepping stone"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Salford, North West England, England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Swinton Insurance full-time for more than a year

    Pros

    Amazing training Nice office Free tea/coffee Good equipment in office

    Cons

    Very horrible shift pattern No parking No opportunity to progress Bar bonus scheme

  6. "An all round good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Associate 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Swinton Insurance full-time

    Pros

    There is the ability to move around the company and its got a good atmosphere.

    Cons

    Has been absorbed into a larger parent company, so experiences from locations can vary.

  7. "Better than most"

    4.0
    Current Employee - Call Center Representative in Leeds, England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Swinton Insurance full-time for more than a year

    Pros

    1.Good pay 2.Good leadership 3.Very inclusive

    Cons

    Still call centre. Bad company management

  8. "Not the best anymore"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Salford, North West England, England, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Swinton Insurance full-time for more than a year

    Pros

    *Pay is ok *Some of the CSM's are great *Office is really cool

    Cons

    *Got bought by a corporation, it's all about making more money and squeezing as much as possible from employees *Impossible to book holidays *People get different pay for the same job *Job gets repetitive very quickly

    Continue reading
  9. "So much better than before"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester City Centre, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time for more than 5 years

    Pros

    Since the take over by Atlanta in 2019 the atmosphere of the company is so much more positive. After years of decline, and the sad closure of the branch network, the group is now growing again and the atmosphere is positive, optimistic.

    Cons

    Pace of change can be tough at times but you will learn lots along the way.

  10. "Unfair pay"

    3.0
    Current Employee - CSA - Customer Service Associate 

    I have been working at Swinton Insurance part-time

    Pros

    Nice building and friendly people.

    Cons

    Pays everyone different for the same job. Very unfair

Viewing 1 - 10 of 400 Reviews

Work at Swinton Insurance? Share Your Experiences

Swinton Insurance logo
or