Swinton Insurance Reviews | Glassdoor.co.in

Swinton Insurance Reviews

Updated Jun 5, 2019

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Found 340 reviews

2.3
StarStarStarStarStar
Rating TrendsRating Trends
30%
Recommend to a Friend
34%
Approve of CEO
Swinton Insurance CEO Gilles Normand
Gilles Normand
178 Ratings
Pros
Cons
  • "6 months in call centre considered experienced(in 18 reviews)

  • "Head office location not the easiest to get to(in 17 reviews)

More Pros and Cons
  1. "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Swinton Insurance full-time for less than a year

    Pros

    Friendly, supportive, excellent progressive opportunity.

    Cons

    Weekend work and 8.30pm finishes on lates

    Swinton Insurance2019-06-05
  2. Helpful (2)

    "The Futures Bright in the Manchester Contact Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Manchester City Centre, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Swinton Insurance full-time for more than a year

    Pros

    Gorgeous city centre location with fantastic people. The leadership team, under its new guidance is innovative and inspiring. After a challenging transformation Swinton’s future is looking extremely bright in the Manchester contact centre.

    Cons

    None at the moment. The new leadership structure are working hard to ensure job satisfaction.

    Swinton Insurance2019-05-01
  3. Helpful (1)

    "Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time for more than 10 years

    Pros

    Worked for the company for nearly 17 years and the experience has been amazing . Over the years I have progressed into different roles and had the opportunity to work with some wonderful and supportive people. Recommend anyone to come on board and join!

    Cons

    No concerns happy 😊

    Swinton Insurance2019-05-01
  4. Helpful (2)

    "Do not Join!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Manchester City Centre, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Swinton Insurance full-time for more than 3 years

    Pros

    Nice people and decent pay.

    Cons

    I worked for Swinton for several years and I hated every second, I stayed to see if it could change and in my opinion it can’t. There is a culture of “if your face fits” and real poor leadership where some senior leaders would rather drive good people out of the business instead of coaching and supporting them. In my opinion to cover up there own shortcomings. If you want a career stay well clear.

    Advice to Management

    Stop asking staff to leave positive comments on review sites to bump up your scores.

    Swinton Insurance2019-05-31

    Swinton Insurance Response

    June 17, 2019Social Media Manager

    We are sorry to hear about how you feel and are always concerned when a former colleague does not feel they have had a positive experience working at Swinton. We appreciate it is not always possible to part with colleagues on positive terms, but would like to assure you that we take ...

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  5. Helpful (1)

    "Good Overal Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Advisor in Manchester, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Swinton Insurance part-time for more than 5 years

    Pros

    The people within the ER team where really supportive and good to bounce ideas off of.

    Cons

    limited opportunities to develop to the next level

    Swinton Insurance2019-04-19
  6. Helpful (1)

    "Typical contact centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Swinton Insurance part-time for more than a year

    Pros

    Great pay , free teas/coffees & a nice modern building

    Cons

    Inexperienced management, everyone in a "senior position"seems to be on a power trip. One manager will tell you something and another something completely different. Training provided but told totally different information on the floors this also reflects badly on you as an individual. Alot of fake smiles. Very pushy sales/targeted environment and no rewards. Bonus is awful and for selling breakdown/home emergency...

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    Advice to Management

    Try to understand employees more, and actually try to help them. All management to have the same training and be singing from the same hymn sheet. Better reward scheme in place.

    Swinton Insurance2019-04-27
  7. Helpful (1)

    "CSA"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Swinton Insurance

      Pros

      Swinton has gone through some massive changes...last year it was a horrendous place to work. No one could or would tell you what was happening! All we knew for sure is that we were being shaved to be sold! Well thankfully that’s happened now! We are no longer being run by a bunch of charlatans with no care of their people. Who were only interested in feathering their own nests! It now feels like a totally different workplace...there...

      Show More

      Cons

      As we are now part of the Atlanta Group there is a concern that this is all a softly softly approach before they make sweeping changes! And to be honest what your workforce needs now is a bit of security

      Advice to Management

      Keep listening to the people on the frontline, please be “honest and open” and not just tell us what you think we want to hear or what you want us to know! Look to your people managers, check that they are doing the right thing for their people and not just taking the credit for the work they do.

      Swinton Insurance2019-03-19
    • "CSA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - CSA 

      I have been working at Swinton Insurance full-time for less than a year

      Pros

      Nice location, free coffee/tea. Good office.

      Cons

      Management are dreadful, extremely stuck up you're called into the office every other day, makes you feel like you're about to be sacked every time you get to work.

      Advice to Management

      Get rid. Hire from within

      Swinton Insurance2019-04-05
    • "Going downhill"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at Swinton Insurance full-time

      Pros

      The other CSAs are all lovely

      Cons

      Upper management are really rude and all changes feel really rushed

      Swinton Insurance2019-03-19
    • "Evolving Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Swinton Insurance full-time

      Pros

      Customer focused, recognising market change and challenges , embracing technology for progression , internal opportunities happen , new building with great facilities

      Cons

      Slimmed down due to market demands so jobs are limited.

      Swinton Insurance2019-03-17
    Found 340 reviews