Does Swiss Colony pay their employees well?

According to anonymously submitted Glassdoor reviews, Swiss Colony employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Swiss Colony. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Swiss Colony?

58% of Swiss Colony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Swiss Colony 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Swiss Colony?

Customer Service Representative (10) , Customer Service Representative III (3) , (2) , Order Taker (2) , Payment Specialist (2) , Production Worker (2) , Work From Home Customer Service Representative (2)

What are the pros of working at Swiss Colony according to real employee reviews?

"Met some really great people that I am still friends with." ((in 11 reviews)); "flexible work schedule more hours during the holidays" ((in 7 reviews)); "Flexible schedule, pay decent amount" ((in 3 reviews)); "This could be because they seem to pay slightly lower but after the AMAZING benefits and various different bonuses and gain sharing programs, your salary bumps up a bit." ((in 2 reviews))

What are the cons of working at Swiss Colony according to real employee reviews?

"The pay was low if you are a line worker." ((in 6 reviews)); "there are NO benefits, even though they have a wellness program customer service reps can't use it." ((in 6 reviews)); "Bad management." ((in 4 reviews)); "no work from home" ((in 3 reviews))

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Swiss Colony

Part of Colony Brands

Swiss Colony Reviews

3.3

58% would recommend to a friend

(84 total reviews)

John Baumann

74% approve of CEO

46% positive business outlook

Ratings by category

3.5

Culture and values

3.5

Diversity and inclusion

3.5

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.8

Senior management

Swiss Colony has an employee rating of 3.3 out of 5 stars, based on 84 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swiss Colony employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

84 reviews

1.0

14 Dec 2025

sucks

Production worker

Recommend

CEO approval

Business outlook

Pros

None other than you pick your hours

Cons

I was hired as a coordinator. Did not coordinate one day. Was put in several places where I was watched on bathroom, water breaks, etc. If people think you're not working hard enough, they send you home. If someone says you made a mistake, they send you home. Supervisors literally time you when you go to the restroom. 2 15 min breaks where you barely have time to swallow your food. Chinese sweatshop. I got behind on bills because I relied on this job -40 hours a week and was sent home more times than not simply because they didn't think I was working hard or fast enough You are literally watched on camera while doing your job. . It was a waste of time.

4.0

6 May 2025

Overall okay

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Remote, low metric expectations, easy system navigation

Cons

A con was the low pay.

2.0

17 Dec 2024

This place is a mess and supervisors definitely ignore you if you’re a male.

Customer service representative - remote

Recommend

CEO approval

Business outlook

Pros

The job being Flexible and remote are the only pros.

Cons

Very low pay. Either a recruiter is making money off of my pay or this company is just cheap. I do very well at this job but because I’m a man I get ignored by supervisors which are all women. They’ll answer any of the women’s questions who work there with ease, yet crickets when I ask anything plus my Utilization points get docked. They’re overstaffed so there’s weeks where I only work 2 hrs. I can tell it’s churn and burn. Waisted my time accepting this job. It really feels like the workers don’t want to loose their job so they try their best to paint your job record so when the time comes it’s easy to let you go. Don’t waist your time unless you’re really desperate. The commission structure is awful at a whopping 3% of a $30 item that people barely like to buy. It’s just a bad place to be with terrible CRM systems that are slow and erases your work. It’s like they make money but can’t even upgrade their systems. In the end this company is not trying to set anyone up for success.

Viewing 1 - 3 of 84 Reviews