Can only speak for IT, but management styles are out of touch and staff are treated horribly. Supervisors hover and treat employees like children who can't be trusted (have actually heard one say as much). Condescending memos are sent to entire teams for the mistakes of one or two bad employees, who are never dealt with individually.
The Help Desk is operated like a call center which ties our hands from performing any quality tech support and gives the rest of the company a poor impression. Call lengths are expected to be less than 7 minutes, we have a whole 60 seconds to type a ticket, and escalated tickets sit in next level queues for days. Most of us have the knowledge and talent to resolve a lot more than we do, but we are not allowed the time or the access to do so.
The Help Desk staff member on call after hours is expected to remain available and ready for calls any time of day or night, UNPAID, for a full week at a time, during which no activities are permitted which would place us in a noisy environment or away from the phone for more than 15 minutes - again we are NOT PAID for this time and we ARE non-exempt employees. Synovus avoids paying overtime for any calls taken by sending the employee home early from their regular shift. The reasoning for the end to overtime pay was given as an insulting comparison between the company's budget and the budget of an average employee living paycheck to paycheck. They drag their feet to do the bare minimum legally required to compensate employees, and that is only after HR is contacted or threats are made to contact the DOL.
