The company says there is a lot of room for growth but there really isn't. It's very difficult to move into different positions. Positions are given to people who are friends with each other rather than growing new employees. There is no room for growth or advancement and many people wait years to get that opportunity.
There are no defined scopes for role levels in field service. They have established levels like training, I/II/III, and leads but they are not followed. This makes the pay very disproportionate to what your actual role is in the field and you are expected to do the scope of someone getting paid much, much more than your level.
The pay is horrible and absolutely not comparable to market standards for service roles in any region. The company has received a ton of feedback concerning this over the years and nothing is done about it. It's a major reason why people leave.
Quality is a concern. Many people do not do what they are supposed to do or trained to do in the field, yet it is glossed over. It's worrisome considering these people are responsible for maintaining instruments that impact patient lives. There is a culture of not speaking up even thought they want us to but people never do. This shows a lack of accountability and, while the training is good, it is not consistent across the field and people are taught bad habits and get away with doing whatever they want as long as they get the job done. People who are incompetent are given roles in districts who have no business working in this field.
The company states they honor work/life balance but they don't in field service. There is an unspoken expectation across many districts that you are expected to work past normal working hours, never mind there is an on call system, and if you don't then you get labeled as lazy. It shows that the employees are good and willing to work hard, but on the other hand it creates a system where people are working 10+ to 16 hours. There is a system in place and it works if only people follow and use it.
