I worked for TISSL some years ago & felt compelled to write a review about my extremely poor experience working for them to solidify & reinforce the accuracy & truth behind other reviews on this company & ultimately to warn others about working at TISSL. I was hoping as it was again, some years ago, that I worked there that their HR / management had taken stock, listened & actually addressed the reasons why staff turnover is so high & office morale so low but was genuinely disheartened to see, based on the previous 2 recent reviews, that nothing looks to have changed. The review posted on 28/03/19 sums up so much of how I felt working at TISSL. The main & prevalent issue – the CEO. He commands & dictates with an iron fist in this company, micro-managing so much & this oppressive culture naturally permeates down the management line with others following suit. He’s hot blooded & I frequently saw conflict in the workplace. I worked there for 6 months & in fact didn’t pass my probation period which I understand will have people questioning my motives behind this review, thinking I’m just a disgruntled ex-worker. During these 6 months I got my head down, learnt as much as I could, ticket closure count was high & I genuinely wanted to perform in the role, both for the company & the clients. Towards the end on my 6 months there I had some honest discussions warning about the CEO’s behaviours to my managers advising how oppressive it is, how that permeates & how low morale is in the office as a result. I believe the managers took the view that my face ‘didn’t fit’ & as a result failed me on some very questionable reasons. As the previous review mentioned, the software & solutions that were rolled out were done with little or no notice to us on the Support desk which was buggy & very unreliable. We then would have to field the calls from the understandably frustrated clients demanding we get it fixed now. These issues could often manifest on the rollout day & there frustration was understandable given they’re losing revenue as a result of a very costly & in my opinion overpriced system. It wouldn’t be uncommon for the CEO to come out then all guns blazing demanding that we get the issue fixed, presumably as a result of an escalation he’d received from the client. So you get attacked from all angles. Extremely demoralising. Questioning this oppressive & demoralising culture with the long termers (1+ year) on the Support desk they were pretty clear that this was the norm & to deal with it as best you could. Early into my training period was a real eye opener after approx. 3 months where I was sent with a more experienced colleague to shadow him & oversee the installation process at a restaurant. This didn’t go well & the manager was quickly on site & extremely aggressive towards us both. My colleague who was leading all this pretty much froze & didn’t have much of a response as to what the issue was & how we’d fix it. As a result the manager was basically addressing me demanding me to fix it of which I called the office & my manager told us just to leave the site. How in any way is that professional? That was a major red flag straight away as TISSL didn’t seem to care about the reputation they be creating in the sector. More minor but still notable was the request for volunteers to help out with some office related refurb work over a few weekends. When people were less than forthcoming an email was sent out denigrating people’s enthusiasm & loyalty to the company. You’re only likely to be promoted if you’re a yes person & happy to be trampled on from above. After all this & my time on the support desk I was actually relieved when I ‘failed’ my probation after ~6 months. Several jobs later & also the one prior to TISSL I have been in for 2+ years so that should highlight that the issue is on TISSL & the CEO / culture, not me. My advice to anyone considering a role at this place if its not obvious already – avoid like the plague. It ended up affecting my mental health & wellbeing. Toxic!