Texas Workforce Commission Reviews

Management is out of touch of just how unmanageable the workloads are when they won't raise salaries to hire new employees. Each office has 3+ vacancies, leaving remaining staff to cover empty caseloads. Each counselor is tasked with special projects, vacancy coverage, weekly reporting, and mandatory "training" that is basic information we could read in an email that takes up 1-3 hours of precious work time. It's all about hitting numbers and earning next year's budget-- understandable in sales-- but not in a counseling position where you barely have 10 minutes to give each customer per month. Legislators won't give us more funds, so management pretends we can get it all done in a 40-hour work week with no OTP or bonuses. And if you don't comply, you're put on a PIP and sent packing, even if you yourself have a disability. It's sad. No heart. No compassion. No human service.

Depending on office, you may get horrible mgmt (I've seen and experienced both). No recognition, promotion or raise/merit for those with additional licenses/certifications. Work can be stressful. Numbers-driven, including high caseload # assigned per counselor and needing to meet certain numbers and requirements. During telework, there really is no universal electronic case management/filing system, so a bit behind on technology and going paperless. You also do not get paid enough for the amount of work you do.