Zero appreciation for employees and the work they put in over time. People are viewed as expendable and the “new regime” is so focused on profitability they’ve sacrificed service, quality and the caliber of employees they have. Price increases constantly but you’ll never be eligible for even a small cost of living raise no matter how long you work there (try and make that make sense).
Entire leadership team either has their heads in the sand or in the clouds—not sure which, but either way they’re completely disconnected from the real world and out of touch.
Pricing has increased so much you’re dealing with ultra luxury clients, but the quality has declined so much the product does not deliver on client expectations—yet they refuse to acknowledge the workroom will ever make a mistake. I was told that stitching came undone on a shade and that drapery stretched during shipping—which is literally impossible because of gravity?? But ok…
Good luck with the Customer Care team too. Issues are ignored for literal weeks but if you say something about it you’re “not a team player”.