Toolstation Reviews

Updated 13 May 2021

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3.3
53%
Recommend to a Friend
73%
Approve of CEO
Toolstation Managing Director James Mackenzie
James Mackenzie
109 Ratings
Pros
  • "Enjoyable work; friendly, supportive team; opportunities for advancement; growing national company; Staff discount and myperks(in 10 reviews)

  • "Good staff discount as it includes Wickes , Travis Perkins and others(in 9 reviews)

  • Cons
  • "And a 10p rise of minimum wage wow(in 19 reviews)

  • "Can be long hours and not alot of time training(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 2.0
      Current Employee

      Exhausting, tiny teams, but great camaraderie

      9 May 2021 - Retail Supervisor in Brighton, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Option to take on more hours if you need the money, quite flexible - Your team are usually great to work with, everyone's friendly - Some customers are simply lovely - 20% discount on Travis Perkins Group, nice touch

      Cons

      - Little to no praise for hard work - Store teams are a maximum of 7 or 8 people. A tiny team for a whole store! - Very routine-based and repetitive - Store is filthy because there is NO time to clean at all - Some customers have about 8 total brain cells, but hey, it's retail - RMs have extremely impossible standards. PI (stock) checks, box in box, cleaning, 4 deliveries a week, manning the customer desk, admin, carrying out pointless surveys via email, with only 4 staff in every day (2 in, 2 out) - Cover from other stores is impossible because teams are so small in every store, meaning you have to work ridiculous overtime to cover sickness - The managers never last (had 3 over 3 years) and typically just stand around on their phone while the other colleagues run about doing all the tasks

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    2. 3.0
      Current Employee, more than 3 years

      Missed Opportunities

      6 Apr 2021 - Supervisor in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Safe environment, Competitive salary, Holiday entitlement.

      Cons

      Stock supply poor, Small team of colleagues, Opening hours, No training.

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      2 people found this review helpful

      Toolstation Response

      Head of Resourcing and Talent

      Hi there and thank you for leaving a review.It is true that like most retailers over the past 12 months there have been issues with supply chain. A combination of Brexit, the pandemic and increased demand has provided supply chain challenges. What is great though is that with the dedication and support of our entire colleague population we are still managing to delight our customers and significantly grow our market share. We are hiring additional people, adding to our buying, supply chain, distribution and retail operations to ensure that we become the number one choice for trade and DIY customers. All of this takes time to achieve but we are definitely making good headway and 2021 is on track to be a fantastic year. Your feedback is really valuable and there are internal forums on Toolstation Together where you can better share your ideas and where a relevant person in the business can pick back up with you. For now though, thanks for sharing this and for your continued support to the business. Emma - Head of Talent & Resourcing.

    3. 2.0
      Current Employee, more than 1 year

      Good place to start but not for longterm

      25 Apr 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The jobs itself is simple and there isn't much stress with it. Work can be fun if you have a good team behind you.

      Cons

      They run each store on the minimum staff possible meaning whenever anyone goes on holiday or calls in sick people have to cover constantly. Getting called in on days off or having to do all day 13.5 hours because nobody wants to come in and cover. Shifts that only have 10.5 hours inbetween them. The company says how much it values the staff but it's clear they don't care one bit because its been like this for years now.

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    4. 5.0
      Current Employee, more than 8 years

      Good company

      13 May 2021 - Branch Manager in West Bromwich, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      when you work 40+ hours a week with the staff they become your second family. Money not bad

      Cons

      Working until 8pm we thought 7pm was quite adequate opening hours but we do what needs doing

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    5. 2.0
      Former Employee, more than 5 years

      Disappointing.

      1 May 2021 - Retail Manager in Merthyr, Wales, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. In depth inductions for new managers. 2. Helpful HR Team, always striving to improve. 3. Good teamwork between store managers, always someone you can ask for advice.

      Cons

      1. Managers who come in externally get paid more than the managers who work their way up. 2. Huge, huge disparity between retail managers salaries, actively encouraged not to talk about it. 3. Little to no consideration for long term company loyalty.

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    6. 5.0
      Current Employee

      Fantastic company great leadership

      6 May 2021 - Store Manager in Norwich, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      James Mackenzie and his team lead with great leadership the whole company involves all the staff in decision making, and listens to concerns toolstation prides its self in the treatment of every employee and rewards great customer service and performance, Great perks which include bonus , discounts, pension and many more , it provides uniform which flexible working to suit everyone

      Cons

      I have no concerns at all , great company to work for

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    7. 5.0
      Current Employee, more than 1 year

      Great place to work

      6 May 2021 - Store Manager in Hartlepool, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible rotas , pay ok , good team

      Cons

      There are no issues with company

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    8. 1.0
      Former Employee, more than 1 year

      Bullies run the place

      13 May 2021 - Anonymous Employee in Middleton, Greater Manchester, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No pros at all except for some of the teamleaders

      Cons

      Bullies running the place won't even acknowledge shopfloor staff as we are considered below them. Wouldn't recommend it to my worst enemy

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    9. 5.0
      Current Employee

      Great Place to work

      5 May 2021 - Assistant Store Manager in Ipswich, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good for career progression Friendly working environment.

      Cons

      Sometimes can be long hours

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    10. 5.0
      Current Employee, more than 5 years

      Fair rewards

      27 Apr 2021 - Store Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance with safe PPE

      Cons

      COVID has been a strain on the teams

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