This is one of the most backwards corporate environments I’ve ever worked in. They constantly change the goal post based on whatever customer complaint is prevalent while also expecting you to maintain high output numbers without addressing the root of the problem. They thrive on short term solutions for long term problems. There is a total lack of transparency from the higher ups, with a near constant change to protocols and procedures without proper explanation nor implementation. After a mass layoff at my facility, the remainder of my team was told by the higher ups that we can only be seen as people when met in person whilst in the same breath told us they were watching us through the facility cameras. Repair techs are seen as a number and repair machine and not much else. Employee feedback is a joke and never taken into consideration, they only care about optics and output. There is no upwards movement within the company, only horizontal and adjacent positions with similar pay, yet more work expected of you.