True Media Reviews

Management was out of touch with problems or just didn't care. Things changed too often and things were always disorganized. Sometimes we'd have meetings where management would tell us one thing and then another manager would tell us something totally different. If we asked about it it was clear they hadn't thought anything all the way through. Pay was low, don't expect to every make a down payment on a house or even make a car payment if you have even a little bit of a student loan. The CEO doesn't understand student loans and doesn't believe in adjusting pay to compensate for the student debt almost everyone has. They also expect you to work as much as possible for your small salary. You'll frequently hear "I never said this was a 40 hour a week job" from the CEO. Also, if you're a woman, you have to fight to make as much as your male counterparts are offered immediately. There's tons of turnover. Expect someone on your team changing at least twice a year. They consistently say they're growing, yeah, well, they're hiring to make up for all the loss. It gets really exhausting constantly training and retraining new people because you change team members all the time. Oh, they also ask their interns to leave them good reviews on Glassdoor.

The company is obsessed with policy, and use's a top-down communication structure that is traditionally been removed from the agency world. There is an obsession with making your 45 hours. Senior leadership must approve anything that goes against their opinion. In the St. Louis market, pay is extremely low and many leave to do the abundance of competitors. The company has recently hit a turnover rate of nearly 40%. The lack of remote access mixed with high work loads (Some have had up to 15 accounts assigned to them that require daily work) creates an ominous environment. Both company ownership and HR are extremely religious, and while this is not written in any policy, comments and attitudes that are delivered deeply harm the office culture. When I said employee's were nice and it helped with company culture, that culture is practically held 'underground' and out of sight. You could hear a pin drop in most of the office locations. Lastly, the company owns our main programmatic vendor. This means DPM's are strongly encouraged to use them, while digital teams must tell the client they are the best option. In reality, their performance is below par and is only used to feed revenue between corporations. There is a lack of investment within the digital scope of what's next. CTR's and time on site are the most granular any reporting gets- many of the clients are not digital savvy and therefore don't necessarily ask for more. We also have constant IT problems that hinders work output.