Turo Reviews

Edit: The thing I was most disappointed in is the huge lack of training and support. Guys, it's an extremely stressful work load and there is so much to learn to become self-sufficient. The training was vastly lacking, they don't really ease you into it... there was almost zero support, resources are hard to find and out of date, there is no consistency in policies or procedures. Seriously, you could ask 10 different people the same question and get 10 different answers... I've never had a worse job experience. I was consistently ignored by management, my teammates were abrasive and rude when I asked questions (not all of them, and not that I could really blame them, they were stressed out with heavy workloads too)! I had to ask over and over for a specific manager to supply login credentials for the systems needed to do my job -- I was there for about 2 months and still didn't get them all. Some systems would often be down or unavailable, subscriptions to services would constantly run out and would take days to get back up -- it was horribly inefficient, yet they pile the work on you which for a newbie required putting in a ton of extra time after hours and at home. I went to my manager on several occasions asking for some kind of constructive criticism on my work because I just could not keep up with the volume they were dishing out to me... unfortunately, nothing ever happened but I was warned for getting too far behind. I finally had to throw in the towel and quit because I was just too stressed out and really just sick of the way I was being treated. I felt like an outcast, I felt like people were annoyed with me for bothering them with questions... The only excuse Turo has is they are a start-up and are experiencing growing pains... I probably could have put up with that if everyone wasn't so rude and short with me. And I'm not even sorry for saying this, but after working in the claims department for Turo, I will NEVER use their service. It's a nifty idea, but the way they handle their claims is really unfair. That's just my opinion.

The company somehow still thinks it’s a rocket ship despite the failed IPO and no clear liftoff plan in sight. Leadership’s response? Blame the employees — because obviously we’re the reason the ship didn’t fly 🙃. Meanwhile, upper management keeps spinning around in circles with vague visions, poor execution, and zero accountability. The cherry on top? They hand out stock options like they’re Silicon Valley gold, but really it’s just monopoly money. You’re expected to “fight for the company’s future” in return for a handful of fairy dust.