The business itself doesn't know what it really wants to be. There's a full open bar, but yet it isn't 21+ and advertises heavily to children and families. It advertises as a place with performance and alternate entertainment, when really it's just a barcade (not necessarily a bad thing). There's fast food styled food, but with restaurant prices. They want to be accessible, but have inaccessible parking (despite having a lot) and no elevators. When changes happen to pricing and ticketing, which is frequently, it often confuses us as staff as well as customers leaving many frustrated instead of having fun.
There is a big disconnect between game developers and operations on the floor, resulting in games that don't get enough tlc, bad design decisions, and lack of feedback that doesn't allow existing games to improve or make way for better ideas in the future. Things are built as if they will never break, so servicing most of the in house games is a nightmare because it's hard to replace parts, difficult to gain access to internal components, and very difficult to make heads or tails of what's going on.
HR is extremely unavailable and distant, making many not come forward about issues whether it be workplace harassment or concerns over manager-employee relationships. Many talks, workshops/info sessions were planned but never happened despite clear interest. Workers, except for managers and select famous guests, are not allowed to use the parking lot despite the fact we work until very late at night in downtown LA. Several of us who were unable to use the lot have had damage done to our cars and despite management seeming concerned for us to walk at night to our vehicles, the company doesn't care enough to offer that type of safety to (certain) workers.
Overall, the business feels like the crypto enthusiast owners want to show off their cool toys instead of a place for visitors who actually want to have a good time.
