UKEC Reviews

Thank you for taking the time to leave feedback, we will address each of the points raised in turn as follows: Regarding the Coronavirus Job Retention Scheme, at present the majority of our staff are working reduced hours but are in receipt of 80% of their normal salary for any hours not worked. This is permitted according to the rules of the scheme, and we have ensured that since the introduction of the furlough scheme we have been stringent in continuously reviewing the rules and staying abreast of any updates. Where we may have been uncertain as to any particular aspect of the scheme, we have referred to an external third party employment lawyer to ensure that we remain compliant and can be confident that we are acting with the best interest of our employees in mind. To quote the government guidelines: “firms will be given the flexibility to decide the hours and shift patterns of their employees – with the government continuing to pay 80% of salaries for the hours they do not work” Whilst we are sorry that you feel that you were “micromanaged”, all of our employees are subject to a 6 month probation review applicable to new joiners or staff promoted to a new role. Many of our frontline roles involve sales and as such there are associated sales targets to achieve each month. Managers must conduct monthly performance reviews and where targets are not met, employees may be put onto performance improvement plans, where the manager and employee will reach mutual agreement about a realistic timeline for improvement along with a corresponding plan of action to achieve this. The company takes any and all reports of bullying extremely seriously and will conduct a thorough investigation of any such claims. If we find any evidence that these claims are substantiated, then the appropriate disciplinary measures will be undertaken accordingly. During our peak season which corresponds with the academic year, the workload may be higher than at other times of the year. However, whilst this may be true, all employees are permitted to request annual leave whenever they wish to, subject to the line managers approval and that there is a team member present in the department. Whilst we appreciate that you may feel strongly about these points, we would encourage any concerns of this nature to be raised to our dedicated HR team. Within which we have a CIPD Level 7 qualified HR Manager who is an experienced employee relations advisor, who is always happy to conduct any meetings, mediations or just to listed to any concerns that our employees have to try and ensure the best possible outcome for all concerned parties. As we always actively encourage open channels of communication and feedback from employees both past and present so that we can continue to improve the employee experience wherever possible. If you feel like you wish to raise these issues in an official capacity and work with us constructively then please email: hrpeople@xinlung.com

We are deeply sorry that you have such a negative perception of our organisation. We pride ourselves on our diverse international workforce and as such sometimes English may be the second language of many staff members, and communication might not always as straight forward as it might be between native English speakers. That being said, we actively encourage open communication and suggestions from staff, with this being part of our company culture assessment process; employees are asked to provide suggestions regarding their own and other departmental working practices so that we can continually improve our internal and external procedures, With regards to the company policy on overtime, although you are correct in saying that technically it is unpaid, it is awarded for staff to take as ‘Time off in lieu’ instead. Although we recommend that staff take the time off within one month to ensure an adequate work life balance, during busy periods, this can be extended by staff to take later on. We train all new staff when they join but also allow our sales staff to develop their own business development and marketing campaigns, which is made clear during the interview process. Furthermore, during recruitment, all hires are made using the same screening process, whereby we conduct capability based interviews with all candidates.