The owner won't allow the company run! He and the COO try to micromanage every single aspect if business operations. Teams at the warehouse can't perform basic functionalities because the two at the top think they HAVE to be involved in every single decision. Tasks as simple as a promotional email can't be sent without explicit permission from the owner. And even then, the purpose of the email is missed. Turnover at the mid-management to upper- management level is extremely high. That's a direct effect of the owner and his inability to work effectively with anyone.