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US Airways Reviews

3.3

65% would recommend to a friend

(496 total reviews)
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Doug Parker

74% approve of CEO

55% positive business outlook

US Airways has an employee rating of 3.3 out of 5 stars, based on 496 company reviews on Glassdoor which indicates that most employees have a good working experience there. The US Airways employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

496 reviews
1.0
13 Jan 2013
Recommend
CEO approval
Business outlook

Pros

Great travel benefits Looks good on a resume The travel benefits are incredible and can easily add the equivalent of 15-20K to your salary. Non-revving is pretty easy, though sometimes you really have to watch flights to make sure that you can get a seat. The higher level finance jobs at CHQ look good on a resume and with consolidation likely in the next few years, it could result in higher salaries.

Cons

Constant micromanagement Excel monkeys with little thought involved in your roles Management that doesn't care about your future or what you have to offer office politics zero training - there is no official training and little unofficial training I worked in FP&A which is generally considered the highest-level finance group in the company. It frequently attracts MBA level talent. However, the management in this group is some of the worst that I have ever experienced for the reasons I've listed below: (1) Not honoring creative thinking and problem solving - During my time at US Airways, I was told things like "don't take initiative", and "it's not your job to think, that's my job (the manager's)". Within my group, analysts were often berated for not putting something in the appropriate font (Book Antigua) or for not having something completed literally ten minutes after someone requested it. (2) Not explaining or sharing company data - We were often told to do things without anyone explaining why we were doing that. We had to figure it out on our own. Everything is siloed and throughout the company, people hoard information in order to protect themselves. (3) Public criticism - in staff meetings, the analyst with the worst reports would often be called out in front of the group. (4) Micromanagement - everything had to be in a certain format and certain way. Managers often reviewed emails before you sent them and most of the time, analysts were discouraged from emailing anyone outside of the other finance groups; rather we had to go through the finance groups to get information from the divisions. (5) Low morale - morale of analyst ranges from "accepting the job for what it is as not perfect" to "hating it and wanting out". I don't believe anyone that you talk to in FP&A would say that it is a great place to work. Most people only stay in the group for 12-18 months. After that, they usually can't take it anymore. This was easily the worst culture of any place I've worked.

1.0
2 Oct 2014
Recommend
CEO approval
Business outlook

Pros

*I would say the travel benefits, but the chances of you actually getting on a plane for free are about 10%, even if you plan and book your ticket based on seats available. Not really a perk if you can't fly.

Cons

Where to start---- * When interviewed for this position I was told that US Airways and after they merge are focused on customer service and agents will not have to worry about call times. That's the only reason I wanted this job and decided to go back to a call center. That was all complete crap. * Before you start you have to memorize 150+ airport codes, on day 2/3 if you don't make a 90 on the test you'll be let go right that second. You also will have 3 assessments throughout the first 4 weeks of training which you have to make a 85 or higher to keep your job. The on-the-job training for 4 weeks which you have to do great or your fired... then another few weeks of class, which has an assessment and if you fail your fired. I understand companies need some tests to make sure they have a good staff, but threatening firing every 2 seconds isn't a good way to communicate quality to your staff. * During training class our instructors (who have both been with US Airways for 30+ years) talked every other word about call-time! call-time! call-time! Which was told to me and others that didn't matter. The instructors told us even them being there that long they can still get in trouble for bad call-times... even if your doing a reservation for a first time flyer internationally that had a ton of questions. * I decided after about 2 weeks of class to quit. I made 100's on all my tests, but realized that this company is shady and just like any call center. A quote from our trainers was "We don't care about what the customer wants or needs, we just need to get them off the phone for our call-times"... I think if someone is paying crazy prices for plane tickets, bags, taxes, etc they deserve no pressure, no time limit calls. Plus, a friend worked there for about a year and advised me that 95% of her calls were angry passengers. * You have to offer the US Airways credit card twice during every call or you get written up. * Side note--- US Airways actually charges people a $25 (or $35 international)/ PER TICKET fee to book over the phone, when most people book 2 or 4 tickets a call... that's crazy! I would understand maybe a one-time fee of $25 for the whole reservation, but dang! You can book online for free btw.... * I'm worried with the merger of US and AA that the customer service will only get worse. I would spend a few extra bucks and get good service at Delta.

4.0
13 Jan 2013

Knew What to Expect

Recommend
CEO approval
Business outlook

Pros

- Free travel - Per diem - Ability to pick up extra hours - 11 days off a month and possibility for more

Cons

- Pay (hourly rate sounds good but does not add up too much without working on days off) - Having to work on your days off - Uniforms could be more attractive

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Glassdoor has 518 US Airways reviews submitted anonymously by US Airways employees. Read employee reviews and ratings on Glassdoor to decide if US Airways is right for you.