No real room for advancement. They say you can advance, but unless someone gets fired, quits, or retires, there's nowhere for you to go. Senior staff has been with the company for 20 years or more and hold these positions. If you have any issues at all, the management claims they care and will listen, but in the end they don't care and blow you off. I had a serious issue and management, Sr management, and HR department all did nothing. Management will also never have your back on anything. They will always take the side of the senior staff members, regardless of who is in the wrong. The company cares about a small pocket of people who have been there since the beginning. If you are not part of that pocket, they don't care about you. These people will literally smile in your face while stabbing you in the back...all the while telling you it's for your benefit. Plus the industry is collections and they all treat it like it's a game and not someone's life. People go in to debt for different reasons, sometimes reasons they cannot help...and these people just garnish wages, cease taxes, and anything they can to get the money and laugh about it when they take someone's money out of their account. It's sad and pathetic to watch, really. I started feeling guilty for contributing to this behavior so, after nearly ten years of lateral moves within the company, I decided I no longer wanted to be a part of this industry or this company. I guess it takes a certain kind of heartlessness for this industry and I had enough of it.