Upwork Reviews

Updated 18 Jun 2020

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3.9
72%
Recommend to a Friend
68%
Approve of CEO
Upwork President and CEO Hayden Brown
Hayden Brown
9 Ratings
Pros
Cons
  • "Lot of freelancer looking for jobs as you(in 7 reviews)

  • "Yes, their decision to merge Elance and odesk was disputable a bit, but I think the company will be better soon(in 7 reviews)

More Pros and Cons
  1. "Best freelancing company to work with!!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Junior Data Scientist in Chandigarh
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Upwork full-time for more than a year

    Pros

    Get to work with people all around the globe. Payment Security

    Cons

    Finding client in the beginning is very difficult. You run through all your connect often have to buy more.

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  2. "Nice company to join in and the best part is its workfrom home"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Internship in Bangalore
    Recommends
    Neutral Outlook

    I worked at Upwork part-time

    Pros

    You find work what you like

    Cons

    You have to face the tuff competition

  3. "Software developer"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Chandigarh
    Recommends
    Positive Outlook

    I have been working at Upwork full-time for less than a year

    Pros

    Very good company and its environment They provide lots of benefits and no one pressuring to you for work

    Cons

    Nothings about to say for company.

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  4. "Human Resource Manager with multi-Specialist"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Chandigarh
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Upwork part-time for more than a year

    Pros

    This was my first place achieved in my professional , learned here good and now want to grow best one.

    Cons

    First time I couldn't accomplished do proposal but I have done good management.

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  5. Helpful (5)

    "Stay away all employer!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Upwork full-time for more than a year

    Pros

    Ambience is good, but management is very bad.

    Cons

    1, Full pressure to employee 2. The management is abusive to its employer 3, They even send emails at night for urgent fixes, so very bad work life balance 4. No salary hikes

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  6. Helpful (8)

    "Nonsense, unprofessional, monopoly, high charging, irresponsible"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Calcutta
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Upwork full-time for more than a year

    Pros

    Interesting projects posted almost every day

    Cons

    Suddenly they deactivated my account. On being asked, they said my profile does not match with the skills set I have mentioned. I am asked to provide certificate for all the skills. I mean who the hell on earth have indivitual certificate on CSS, HTML, AJAX, JQUERY. I kept on requesting what kind of certificate will you be accepting. On reply they said, account is permanently suspended and cannot be reinstated. I then created another account with a different email address and set up my account with all the possible information to be correct to my knowledge. But on submission of my first proposal, they reverted with a message that they reviewed my account and due to some upwork policy violation, my account is suspended permanently. I appeared for 4 skill test just before posting my first proposal. I mean they should have pointed out the violated policy to me so that I can understand and correct that immediately. I called up on their US number and had a conversation with an too old lady who can hardly speak a sentence in a minute. She just checked the ticked number and said that she do not have any information about this and will TRY to get further information but do not COMMIT anything. I MEAN ARE YOU SERIOUS, GONE OUT OF MIND. What kind of support and account behavior is this, I really do not understand.

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  7. Helpful (1)

    "Could have been more remote friendly"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Recommends

    I worked at Upwork full-time for more than 3 years

    Pros

    - Really skilled engineering & data science team, helped me level up and introduced me to new things. - Great manager in my team. - Getting paid every week :) - Working from wherever you wanted. - Opens opportunities for other jobs via their platform.

    Cons

    - Paid by the hour, no PTO. This has changed since I left, but for people who are effective in their work, it was challenging - Different benefits for local than remote. It's unintuitive for a company that wants to push remote first. For example remote people weren't entitled stock options, no matter the role, effort or appreciation they were getting. - A lot of things and meetings happened in PST. If you were working from Europe this could be a problem.

  8. "Remote Work"

    5.0
    • Work/Life Balance
    Current Employee - Senior Data Analyst in San Francisco, CA

    I have been working at Upwork part-time for more than a year

    Pros

    Flexible work setup. Supports remote work

    Cons

    Weak company culture. They manage a lot of freelancers.

  9. COVID-19
    Helpful (1)

    "Truly a great place to work and to make a positive impact!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time for more than a year

    Pros

    This is a company that cares about its employees! They were among the first of the companies to send everyone home when COVID came to the US in an abundance of caution. I have also been very impressed with how employees who are strong performers (both FTE and Contract) are recognized for their contributions and promoted from within. I also see people transfer internally when there is a role that is more aligned with their interests. One of the best things about this company is the people that work here, smart, kind, and motivated colleagues make me enjoy work! I think this company has a tremendous amount of potential, especially in this new world of remote work.

    Cons

    This is not a con, but you will be expected to perform at a high level here! If you are looking for a company where can disappear into the crowd, this is not it. If you are looking for a company where you can make an impact and get visibility for the hard work you contribute, then this is that!

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  10. Helpful (2)

    "Awesome company, great time to be here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relatively Senior Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time for more than 5 years

    Pros

    This is a great company. I definitely "drink the koolaid" here. The culture is very supportive, the people are smart and hard working, and the leadership team is authentic, encouraging more comfortable, friendly working relationships. The main thing that is great about this company is that people really believe in the mission - which is to create opportunities so people have better lives and it is central to what we do. It's a rare company where you can do good by doing well.

    Cons

    I don't really think there are cons - I will acknowledge there have been a lot of changes lately, and while that can be hard, it isn't a con as I think all the changes are making the company stronger. No company is perfect, but I'm surprised at so many negative reviews; though you can never make everyone happy. The company tries hard to seek input from workers, so it is a bummer that folks are so unhappy and yet don't report it to the company - a lot of the complaints seem like they could be resolved if people raised them.

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Found 184 reviews