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Upwork Reviews

Updated 8 Jun 2023

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Found 360 of over 464 reviews
4.1
78% Recommend to a Friend
Upwork President and CEO Hayden Brown
84% Approve of CEO

Found 355 of over 464 reviews

4.1
78%
Recommend to a Friend
84%
Approve of CEO
Upwork President and CEO Hayden Brown
Hayden Brown
127 Ratings
Pros
  • "work from home is the benefit in terms on earning(in 34 reviews)

  • "Provides you an opportunity to get a remote work(in 25 reviews)

  • Cons
  • "It's hard to find good employees(in 6 reviews)

  • "Don’t believe what they tell you about growing pains(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee

      Very Good

      26 Apr 2023 - Junior Devops Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work From Home available for me.

      Cons

      Nothing to say about this.

      Be the first to find this review helpful
    2. 3.0
      Current Employee

      Lear ed so many new things

      26 May 2023 - Freshers 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to work Flexible work hours proper communication facility

      Cons

      Payment delay Less information about job role

      Continue reading
      Be the first to find this review helpful
    3. Join the Upwork team
      See Our Latest Jobs
    4. 5.0
      Current Employee

      Freelacing

      20 May 2022 - Data Analyst in Surat
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can work remotely as a freelancer.

      Cons

      Sometimes you have to work on more than 2-3 projects simultaneously

      Be the first to find this review helpful
    5. 5.0
      Current Employee

      Great Place to work

      28 Mar 2022 - Digital Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1-beat place to work 2-You get lots of time 3-Very Helpful team 4-Chance to work with international clients 5-Worklife balance

      Cons

      No cons i think at all

      Be the first to find this review helpful
    6. 5.0
      Current Employee, more than 5 years

      Amazing Company

      9 Sept 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility and great clients along with great support

      Cons

      There are no cons for working at upwork.

      1 person found this review helpful
    7. 5.0
      Current Employee

      Nice company

      2 Aug 2021 - Full Stack Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good and open culture Work life balance is good Working with smart people is always a plus for devs

      Cons

      No cons as i have been her for long and i dont see any problem of any sort yet

      Be the first to find this review helpful
    8. 3.0
      Former Employee

      i don't know

      16 May 2021 - Freelancer Writer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very good environment, worklife balance

      Cons

      hard for begginers to start

      Be the first to find this review helpful
    9. 1.0
      Current Employee, more than 1 year

      Stay away all employer!

      26 Aug 2017 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ambience is good, but management is very bad.

      Cons

      1, Full pressure to employee 2. The management is abusive to its employer 3, They even send emails at night for urgent fixes, so very bad work life balance 4. No salary hikes

      Continue reading
      5 people found this review helpful
    10. 2.0
      Former Employee, more than 1 year

      Lost and Listless

      26 May 2023 - Product Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Upwork provides real economic opportunity to freelancers around the world. Look at some of the reviews here; a lot of the positive ones are from people who clearly found work THROUGH Upwork and love the company as a result. This is a good thing, but it distorts their reputation on Glassdoor because those people don't actually work FOR the company. - WLB was good before I left. - The company's raison d'être is worthwhile.

      Cons

      - The C-suite has been a revolving door over the last year except for the CEO. She is the constant during this downturn and, as others have pointed out, deserves to be let go. I can't believe activist investors haven't demanded that she be fired as the stock price is in the gutter and guidance is only getting worse. - Generative AI represents a real threat to the company. There is no compelling reason to hire a logo designer, contract for data entry, etc. in the future if AI can do it for you. Based on current trends, this company will struggle to integrate any type of compelling AI into their product while it eats away at their core value prop to customers. - Ancient tech stack that makes work impossible. - Testing methodology is slow and incremental improvements are treated as huge victories. They miss the forest for the trees.

      Continue reading
      2 people found this review helpful
    11. 3.0
      Former Employee, less than 1 year

      Good perks, tough KPI targets

      5 Jun 2023 - Account Executive in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There were a lot of in-office perks, competitive pay, good benefits, and at the time (2019) the concept of companies hiring remote talent was new and intriguing to clients.

      Cons

      The culture of the sales team was pretty competitive and cold. At times it felt like a popularity contest with management. My direct manager got let go for some reason soon after I started, and then I was eventually let go for missing dials targets (but being well above revenue targets) a couple months in a row. I was never put on a performance plan. Almost half of my book of 16 businesses were either international in crazy time zones, or were accounts that I was told I couldn't call because the last rep who had them harassed them too much. It made it difficult to hit my dials without harassing my contacts, but after the initial conversation with my new boss about not hitting dials, I exceeded the dials target the next month (and again exceeded revenue goals), but I was still let go. Just seemed like they didn't want me there anymore after they already fired the person who hired me.

      1 person found this review helpful
    Viewing 1 - 10 of 355 Reviews
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    Upwork Reviews FAQs

    Upwork has an overall rating of 4.1 out of 5, based on over 464 reviews left anonymously by employees. 78% of employees would recommend working at Upwork to a friend and 62% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, Upwork employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Upwork. This rating has decreased by -2% over the last 12 months.

    78% of Upwork employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Upwork 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

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