UserTesting Reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
5.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

UserTesting has a strong mission, an amazing product, talented people, and a customer-focused culture. I have had the opportunity to work with many committed colleagues over the years, including through the UserZoom integration and others, and the company continues to operate in a meaningful product category.

Cons

Like many companies that have grown, merged, and evolved, there have been periods of change that created complexity, shifting priorities, and organizational friction. Communication and alignment across teams and orgs can sometimes be improved.

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great management prior the PE takes over

Cons

like every PE's playbook, layoff most people from management, middle management and other functions

Viewing 1 - 3 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.