Customer Success is a Laughable Term at Vbrick
Pros
Decent Coffee and Snacks-- But you're gonna need them, because everyday is a bloodbath!
Cons
-Of our hundreds of active customers, I can count on one hand the number that will 100% renew their Vbrick licenses -Vbrick Customer support makes the Dell Support team in India seem like the Spa at the Four Seasons! They are fine as long as you do not mind long delays and being told you are wrong. Vbrick Product Team-- What exactly do you do here? There hasn't been any innovation in years, and our competitors have blown past us (MediaPlatform, Kaltura) The Distribute Media Engine-- the local video caching in essence is very cumbersome. Big clients do not want to buld out servers and VM environments. This methodology is flawed and dated. The Cisco Relationship: Vbrick prides itself on this. The truth is that Vbrick has lost it's luster-- we couldn't even get Vbrick to work FOR Cisco. Cisco will expand WebEx and adios to the golden goose.