Voxbone Reviews

Thank you for taking the time to provide your feedback and this review. We are sorry that your experience with Voxbone was not overall a positive one. We appreciate that working within a sales function is a considerable challenge in itself, especially within our business where we are offering a technically complex solution to our customers. We have put our CRM tool in place as a support to our sales professionals and to help us better manage our accounts and our customer needs. It’s a shame you felt this was a little overwhelming and heavily administrative. We do believe we are similar to other organisations where commercial activities are tracked via a CRM or similar. As a business, it helps us know more about what makes us successful and what we can improve on, as well as help all members of the sales team better manage their time and priorities. We do move accounts around internally to suit the skillset of the team and better serve our customers. So, there may be some customers that have had different account managers over time, but this isn't necessarily down to attrition within the team. We believe it makes better business sense to partner up location, time zones, employee promotions and even language skills with different account managers to make interactions more timely and smoother for our customers. We really appreciate your feedback on our new starter training. As a growing company we are putting programs in place to improve our training. Currently, we partner up new starters with senior members of the team for hands on and ongoing training and invest a lot of time ensuring our employees have the knowledge and tools they need to succeed in their role. We, of course, would not dismiss anyone without reasoning, please do contact our HR team directly and we would gladly provide more information here if anything is unclear to you. Again, it saddens us to read your feedback as we are continuously looking into ways to enhance our new employee training and our employees career journey. We appreciate we are a fast expanding organisation and have many things to improve and introduce as we grow, so we have taken your feedback on board and thank you for your contribution during your time at Voxbone and wish you every success in your future endeavours.

Thank you for taking the time to leave us a review, we are disappointed that you didn’t feel collaborating with Voxbone was worth your time or effort. We’ve not had Customer Success Managers based in Austin with tenures of over a year as it is a relatively new function for our TX region, so this review has come as a bit of a surprise for us. However, we want to make sure we address the concerns you’ve raised about your time at Voxbone. Recently, we were searching for senior members to join the team to help us define our customer success roadmap and create and nurture metrics around this. Now, we are fully staffed in this function and we are pleased to say it’s well underway and in-motion. We really appreciate you taking the time to leave your feedback, but as your statements are fairly broad, it’s difficult for us to fully address each piece of information. If you’d like to get in contact with us, we welcome any feedback that can help us develop as a company. Thanks, Voxbone