As a Leave Specialist, this organization will give you impossible to achieve internal compliance standards due to excessive workloads and systems that are consistently breaking down. After you are hired, they will then tell you what it takes to achieve success - 10-12 hour work days and weekend work. As a Leave Specialist you are a no body at the bottom of the barrel, chasing an itty-bitty carrot and while keeping them in the profit zone. Salary increases are performance based, so after a year of you working around broken systems, tons of OT, impossible workloads, unmet and unrealistic expectations, you won’t get a raise, or, they will give you messily 2% (yes, that’s less than a cost of living adjustment). That’s it folks. After you have given them a lot of your personal time over the course of a year, endured a lot of stress, tried really hard to chase the impossible, they cheat you out of raise and find a way to justify it by reminding you of what you didn’t do. What you did do was insignificant. Less for you, more for them.
They tag themselves as a People-istic company which is total bunk. There is ZERO investment in the little people at this company. None. Management knows the struggles for the employees slaving away at the bottom of the food chain and solid solutions are few. You will even be reminded that “it’s not always greener on the other side.” The workload has drastically increased over the years but the staffing has not. There is an air of condescension from some of upper-level folks. You will be reminded that you, the little people don’t matter. It’s hit or miss with your co-workers. Some really great co-workers and some just not wanting to be team players. Typical people dynamics.
There is high turnover in this position. Once you go through the new hire training, they dump a heavy load on your plate and you are left scrambling to make sense of how to sort through it all. You can expect to be given a 600 - 1,000 leave load at various times of your employment. Sometimes, they’ll even add more on your plate and not tell you. Surprise! You will be required to make at least 25 outbound calls each day, in addition to all the other work you are required to do. There are days when the phone will ring like crazy and you will still miss quite a few calls with the expectation that you will return those calls within 24 hours. There is no way to keep up on calls, emails and your required tasks unless you are giving them a lot of your own time. It is a constant beat down here and no one there to pump you up, just the never-ending reminder of what you are required to do and how far behind you are. This job will suck the soul right out of you and numb your mind. When we communicate to management that we can’t keep up, we are then told to work more at night. Yep, that’s the solution. How about that! If you want to put your life on hold, work your life away, collect a paycheck, and be a robot, then this is the perfect place for you. Just do what they tell you. You would probably be treated better at a call center or Walmart.
Their system’s break all the time which will also leave you struggling to perform your job. There are so many work arounds you will spend a lot of your time working around the broken systems. Working efficiently is not a priority here. There is always something that puts you against the tide and you will be the one to look like you can’t do your job right. Set up for failure - success is not an option.
When you take vacation, which they encourage you to do, your work is split up amongst your teammates and you are told to work their work first before you do yours. Yeah, it’s great to be there for your team so they can take some much needed time off but adding more to your already massive work- load makes work life balance even more challenging. If you take less than 3 days of off then no one does your work and you will have to work even more to get through your work. It’s a never-ending cycle of excessive work, phone calls and email.
This place will grind you to the bone, not respect you or your personal time. They will do little to nothing to make it easier to do your job. Take that job Walmart folks.
Forever chasing limp biscuits at this place.
