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      Zipcube

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      Zipcube Reviews

      2.9

      26% would recommend to a friend

      (8 total reviews)
      avatar

      Guillaume Santacruz

      26% approve of CEO

      26% positive business outlook

      Ratings by category

      2.6

      Career opportunities

      2.1

      Work/Life balance

      2.0

      Senior management

      1.8

      Culture and values

      1.6

      Compensation and benefits

      1.0

      Diversity and inclusion

      Reviews by job title

      8 reviews
      1.0
      8 Jan 2021

      Terrible experience

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There were no pros to working here

      Cons

      Zipcube sells meeting spaces during a pandemic where people can't meet up - it's not exactly a great industry to be in. Obviously, sales numbers have been low for a long time. This creates a no-frills environment with low salaries and no benefits. The CEO is generally seen to be paranoid and controlling. He creates a culture of stress and blame, and is constantly suspicious of staff not working hard enough. This makes relationships with him strained at best. My understanding is that people don't enjoy working with him. The atmosphere in the office is dull and tense at the same time. There's little effort to foster team building. Expect to arrive at work and put your headphones in all day. While I worked there, my colleagues couldn't wait to get out the door at 6pm. The work itself is highly tedious. No matter your role, prepare yourself for rote work where you don't use your brain for hours. There's little opportunity for cross-team collaboration or dynamic work. Startups are notoriously rocky rides, but working here is just plain boring rather than fast paced! I was compelled to write this review because I want to save jobseekers the hassle of starting a new gig just to be disappointed. I was let down by Zipcube, but don't just take my word for it – try asking leadership how many people have left the team over the past two years. The answer is in the numbers: people don't tend stay at Zipcube because this company is not a place where you can reach your potential and grow.

      avatar
      Zipcube Response
      5y
      Hi, Let me start by thanking you for the feedback. One of our core value is to communicate openly with transparency. You have done so here and I will do my best to reply with the same mindset. I want you to know I take ownership for ways we let you down - we can always improve and feedback like this drives us to do so. As much as I appreciate your feedback overall and have been reflecting on it. I can’t agree with all the points you’ve raised which I think are ambiguous/misleading. First, it is important to mention that you’ve joined the company in March 2020 and stayed 4 months with us. I disagree with your comment “Obviously, sales numbers have been low for a long time”: January and February 2020 have been our best months ever! After that it was the pandemic, and like many other businesses our activity has been affected. I can’t agree with the comment that our team doesn’t enjoy working there. We’ve been working for years together. You’ve been here just 4 months during a very difficult time where we had to reinvent ourselves and innovate. Roles had to adapt to the new environment and challenges. Startups are notoriously rocky rides and requires everyone to adapt. I take full ownership that we have not been able to assist you more during that period, and honestly it was not an easy period for everyone. Lockdown is easing, bookings are back and we’ve launched a new product that will revolutionise the “work from anywhere”. We have outstanding traction. We also have some openings now and will definitely entertain more senior members to help us gain more experience. All in, I am sorry you’ve joined at a difficult time and would be open to speak further offline if you wish to do so. Many thanks Guillaume
      1.0
      13 Feb 2020

      A really disappointing experience

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Coworkers - Some great people with smart ideas that could have carried the company forward Experiencing life in a startup is a real test of character, and I wouldn't discourage people taking a leap into one (as long as the atmosphere is supportive and not toxic)

      Cons

      Poor pay The promise of stock options that never materialised The CEO creates a culture of verbal abuse and actively promotes dishonesty with customers Management aren't interested in utilising the creativity of it's workforce, which has meant competitors entering later in the market are now streets ahead (no doubt they will disagree but this would just exemplify their blind arrogance and disillusionment).

      avatar
      Zipcube Response
      6y
      Hi, thank you for sharing your thoughts about your time at Zipcube. I'm sorry you didn't have a great experience during your time here, and it's true that working at Zipcube isn't for everyone. Change is constant in our business, and we ask our team members to be incredibly nimble as we serve customers in an industry that changes daily. Related to your comments on “dishonesty with our customers”, we are definitely NOT engaging in such behaviour. Our business is thriving because we work really hard to earn and keep our customer’s trust. Every Customer Success agent has full authority to go above and beyond in order to satisfy every single customer on Zipcube. I encourage everyone to read our reviews on our website and on reviews.co.uk in order to make their own opinion on this point. Last but not least, the allegations of promoting verbal abuse are totally unfounded. We are a high pace startup which comes with its level of challenges. We are all extremely driven and we all care about delivering what’s best for the business. While I can admit that we have passionate exchanges or discussions between teams, individuals or founders, I certainly do not promote or tolerate any verbal abuse coming from anyone in the business. The team has been working together for more than 4 years. Everyone's welcome at Zipcube, regardless of what you look like, where you come from or what you’re curious about. The more diverse our range of perspectives and opinions in our business, the more we all thrive, together. To my knowledge, we have not had any difficult exit in the past 2 years. It seems to me that you may have left a few years ago and while this could have been a personal opinion then it certainly does not reflect the work and improvement the company has made in the last few years. However we value all feedback and if you have any suggestions on how we could better discuss things with our Zipcubers, we’d love to hear them. We are currently having more frequent “All company meetings” where we discuss company culture, we’re also doing more surveys and pulse checks but would love to improve upon this. Thanks again for taking the time to leave this review and we wish you the best in your career. Guillaume CEO at Zipcube
      2.0
      15 Nov 2024

      Terrible culture and management

      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      It was good experience in terms of the work, and the commission was a nice addition

      Cons

      The culture and environment in the office was not good, the CEO has no respect for his staff and there was a high turnover of staff. Zipcube as a product/service also didn't work particularly well and clients were often confused and dissatisfied. Things were not always done above board there also. Sometimes we got pizzas and beers on a Friday but this felt disingenuous and most Fridays I just wanted to get out of there. Work day was 9am-6pm every day in the office with no flexibility to work from home.

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      Glassdoor has 12 Zipcube reviews submitted anonymously by Zipcube employees. Read employee reviews and ratings on Glassdoor to decide if Zipcube is right for you.