ZoomInfo Reviews

3.8

74% would recommend to a friend

(2,177 total reviews)
avatar

Henry Schuck

79% approve of CEO

67% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
24 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Providing Mac laptop with high configuration

Cons

I strongly advise against considering employment at ZoomInfo, particularly in their CX team. The CX team seems to be comprised of a significant number of unqualified individuals from the service-based industry, and their HR department is also lacking. It's evident that the HR director's responses are predetermined and fail to address employee concerns, ultimately leading to dissatisfaction. HR team's broken promises, an underqualified management team in India that inhibits career growth, and several specific issues The benefits are constrained for the Indian team. Night shift allowance is calculated on a daily basis, a practice more typical of lower-tier companies. Employee well-being doesn't appear to be a priority. I never saw a company who pays night shift allowance as daily basis. I am 100% sure call centre . For individuals seeking opportunities within the SaaS sector, I strongly recommend considering companies like others, companies but I strongly advise against considering ZoomInfo.

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ZoomInfo Response
2y
Hi, thanks for taking the time to leave a review of your experience at ZI. It’s unfortunate to hear that our culture was not a place you felt you could thrive. Our global leaders are fully committed to growing, mentoring and giving ownership to the ZI India team and they are spending their time and giving other necessary training. We are a company that values its employees and their career growth, evident by the launch of our new contract with LinkedIn Learning, where employees have the ability to set their career goals in the platform to get targeted courses for self-paced education. We also foster a culture of inclusivity and diversity and strongly believe that every employee is entitled to a work environment free of offensive conduct regardless of its form or manner. We have an anti-discrimination and harassment policy that we take very seriously. Also, our benefits consistently rank as top-notch and are reviewed regularly to compete with other Tech companies, especially after feedback received from our engagement surveys. Thanks again for your hard work here and best of luck in your next career adventure.
1.0
27 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Pay is decent Brand Zoominfo Good exposure and a great product

Cons

Customer experience team in India treats it's employees with no respect, ridicules the employees for no reason. Leadership doesn't have any idea about employee experience. Not one employee in the CX team is happy or satisfied. Extreme micro management by the senior director. Leads/managers lack empathy and doesn't have any idea about people management. This is more like a factory in the 18th century where no regards are given to the employees. Absolutely no flexibility. Hardly any leaves are approved, if approved then they will make you feel horrible for taking it. Strict work from office. They reject wfh requests no matter how important it is for the employee. Horrible work life balance.

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ZoomInfo Response
3y
Thank you for taking the time to leave a review. We take all feedback very seriously! Not only do we strive to set employees up for success, but we also require our people leaders to complete our Management Accelerator program to learn the essential management skills to listen and help their teams perform better. Our WFH and RTO policies are comparable to the best in class companies and each team tunes according to their work and global team needs. I’m disappointed to hear this is not your experience. I know you have chosen to go anonymous on this feedback. However, should you ever feel like having a discussion in strict confidence, I am just a phone call/Slack away. Please reach out to me if you have any additional thoughts on how we can do better. Venky Ramasubramanian, Vice President, Engineering and India lead
2.0
8 Nov 2023

ZI culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fast paced organization. Strong presence in US and Israel.

Cons

Culture is a major issue. Bad hiring is creating anxiety among existing employees.

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ZoomInfo Response
2y
Thank you for taking the time to leave a review. We are disappointed that your experience was not a positive one. Our edge is our culture, our people, and our deep expertise in the the future of Go-to-market. While our culture can be demanding we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance including our new policy that will give tenured and high-performing in-office employees more location flexibility and the launch of Flexible Work Arrangements announced this month. We wish you the best in your future endeavors.
Viewing 1 - 3 of 2,177 Reviews

Glassdoor has 2,225 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.