Pros
It's a good work from home job that pays hourly and also for training. Also decent raises, both for tenure and for performance. Working the first two hours and last two hours of the day also get you about 2 extra dollars an hour in pay.
Cons
There are many challenges to this job: 1. It's like any call center job, it may not be sales, but you have to keep a 10% performance rating. Otherwise you get talked to by your team lead for not and soon after get "let go." 2. Many people say it's got a flexible schedule, and it does to a point. They will let you pick your hours from 9 am to 830 pm, but your team lead may hound you to change hours to get the most calls (mornings don't get many calls, fyi). 3. You start off as outbound for training, and in about two days get moved to inbound. Which is pretty much the same thing but having the yodel agent transfer the call to you, which can be pain because as the inbound agent you are asking the same question the yodel did but didn't save the information for you. This is where many of the callers get rude with you, because either they have to repeat information the yodel already asked for, they try to talk to the yodel but because its a computer with prerecorded messages they dont get a word in edgewise, or they don't even know what the call is for. 4. Your team lead may not be very helpful. I had quite a few times when I would talk to them about how I was doing or how things worked. They give you easy answers that make the company look good, not the best answers to help you out. Every week they have meetings with you to see how you're doing and tell you what to do to get better, though they don't give you the time to try and get better before they kick you to the curb. 5. I would definitely not start working for them close to the end of the month. This is when I started and I felt like I was handicapped before I even got a chance to really start. At the end of the month you'll get the least amount of calls to help your performance, mainly because the people will be looking for programs that are already filled, especially nursing programs. And this is a big dent in your performance, if you cannot get people through with at least 2 school requests, your performance and multiplier will go down and they ALWAYS remind you to get 10% and 2 as your multiplier. 6. The clients edegree works with are limited (this may change but its something I noticed at the time I was working). Many callers expect to have a list of a lot of the schools in their area, and edegree does not have many, especially smaller schools like community colleges.Many of the clients are online programs so it's hard to find them campus programs in their area as well. 7. High turnover. I know a few people in my area that had worked for edegree and started about a month before me and a week before I was "let go" they were let go as well. Unless you are good at pushing pretty hard to get these calls to get through the job really isnt worth the hassel. You have to get 20 hrs in to get your training paid for. And well this is my opinion, but I didn't really care for my team leader, he seemed really full of himself and didn't seem to help much other then to tell me I could do better. I was really ticked that the day I was "let go" I had started my shift and was an hour in. When I tried to get back into the system to get calls it kept kicking me off so I tried troubleshooting it for about 20 minutes. Then I talk to my team lead about getting kicked off he tells me, "well I kicked you off, because we had to let you go for not making your performance quota. You'll get an email soon to detail what I am telling you." It really irritated me because of two reasons. One, I had only just started; got let go of three days into my third week (that doesn't seem like enough time to get in a good working groove). Two, that they couldn't have told me the night before or that morning before I started my shift, and the way I was told was not right.